Charging stopped at superchargers

[Mike_in_NY]

We took our first long trip where we needed to charge along the way. About 200 miles each way.

On the way there we stopped near our destination with about 25% charge left. Plugged in and went to shop a bit and eat.

Before our food came we got a message that charging had stopped. Seems to have stopped at about 80% There were empty chargers available, no reason that we could see for it to stop. When we came out we unplugged and replugged into the SC and charging began again. We left with about 85% charge and went to our destination.

Later on the way home we stopped with about 50% charge and went to eat. Again the car stopped charging near 80%. That was more than enough for us to get home, but I’d like to understand what happened. Had the first charge topped the battery off (or got close) we wouldn’t have had to stop again.

Any ideas why this happened?

 

[traxila]

We took our first long trip where we needed to charge along the way. About 200 miles each way.

On the way there we stopped near our destination with about 25% charge left. Plugged in and went to shop a bit and eat.

Before our food came we got a message that charging had stopped. Seems to have stopped at about 80% There were empty chargers available, no reason that we could see for it to stop. When we came out we unplugged and replugged into the SC and charging began again. We left with about 85% charge and went to our destination.

Later on the way home we stopped with about 50% charge and went to eat. Again the car stopped charging near 80%. That was more than enough for us to get home, but I’d like to understand what happened. Had the first charge topped the battery off (or got close) we wouldn’t have had to stop again.

Any ideas why this happened?

What percent did you set the battery to charge to?

 

[Mike_in_NY]

It was set to 100% thinking we’d fill it up and drive all the way home without stopping again.

 

[JBare]

Same thing happened to me today. I was down in the 35% range when I pulled up to Charlottesville VA SC. Plugged in and headed to grab a bite. Went good for awhile but then stopped so I headed out to check. Unplugged and plugged back in, no dice. So I moved to the next stall and was able to plug and charge to my set limit

 

[Big Earl]

I've had Superchargers stop for no apparent reason. One of the ones in Grand Rapids is having issues right now and I encountered another one somewhere in New England recently. Always keep an eye on the app to make sure your car is charging.

 

[zhu-]

I think some of the supercharger units might be faulty. I've had one in Edison NJ just stop after 10 minutes and it was never able to start charging again even after replugging. I moved to another unit and everything was fine.

 

[joriz]

Same thing is happening to me here in Tejon Ranch going to LA.. it keeps stoppong.. have to hit start button again....

 

[Big Earl]

Same thing is happening to me here in Tejon Ranch going to LA.. it keeps stoppong.. have to hit start button again....

All stalls or just one?

 

[SoccerMan94043]

Just happened today for me in Dublin, CA. Was charging fine at around 60% and then it stopped and said the charge station had issues. Walked out and re-plugged in the same charger and it worked at about 1/2 the KWH.

 

[joriz]

All stalls or just one?

Had to move to another station. It worked.

 

[joriz]

Now I'm here in Gustine along hw 5 on my way back to the bay.. it happened again.. the charging just stopped. And then the light on the plug turned red. Had to move to another station again. It seems to be working now.

Somebody is charging to the station where I left. It seems to be working for him...

When I was LA, I charged in Anaheim and Downey superchargers. No prob.

 

[Uncle Paul]

Had it happen to me a couple times. Seem no rhyme or reason. Usually just un plug then plug back in and check the display.

 

[S-2-X]

here in Gustine along hw 5

Same thing happened to us in Gustine. I looked at my app to see how charging was progressing only to find that it had stopped with less than 50% charge! We got no notification that charging had stopped AND worst if all, we were charged $8 idle fees apparently for 16 minutes that elapsed before I noticed charging had stopped for no reason!!! I've emailed Tesla and expect to be refunded.

 

[mpmeyer]

Could it be this:

Some Tesla stations now limit Supercharging to 80 percent

 

[S-2-X]

They refunded my money.

 

[S-2-X]

Same thing happened to us in Gustine. I looked at my app to see how charging was progressing only to find that it had stopped with less than 50% charge! We got no notification that charging had stopped AND worst if all, we were charged $8 idle fees apparently for 16 minutes that elapsed before I noticed charging had stopped for no reason!!! I've emailed Tesla and expect to be refunded.

Had it happen to me a couple times. Seem no rhyme or reason. Usually just un plug then plug back in and check the display.

We got a refund and an apology but no explanation.

 

[S-2-X]

Could it be this:

Some Tesla stations now limit Supercharging to 80 percent

No. It stopped with less than 50%.

 

[S-2-X]

Now I'm here in Gustine along hw 5 on my way back to the bay.. it happened again.. the charging just stopped. And then the light on the plug turned red. Had to move to another station again. It seems to be working now.

Somebody is charging to the station where I left. It seems to be working for him...

When I was LA, I charged in Anaheim and Downey superchargers. No prob.

On the way home at Gustine again the charge rate dropped to 4kW! It was showing hours left to charge! We disconnected & reconnected but it didn’t get better. We had to move to another charger. Clearly there are problems at Gustine.

 

[Big Earl]

On the way home at Gustine again the charge rate dropped to 4kwh! It was showing hours left to charge! We disconnected & reconnected but it didn’t get better. We had to move to another charger. Clearly there are problems at Gustine.

kW, the instantaneous measure of electricity flow.

kWh, amount of electricity stored/added, like gallons of gas.

 

[dblankenbaker]

I’ve twice had super chargers stop charging after about 10 mins. Both times I was able to remotely restart charging from the app. Both times it seemed like it restarted at a much slower charging speed... like Tesla was using the charging interruption as a way to throttle free charging(?).