I’d like to be able to set the vehicle Charging Threshold when my grid is offline.
I assumed that because I can’t see this option, Tesla had simply not set it up correctly, so I chatted with a rep.
The first rep switched me to the vehicle side, who quickly understood my problem and sent me back to Energy.
The next rep opened a ticket to try to get this fixed, but then emailed me back shortly to say the following:
I‘ve checked, and several other people in my state with Powerwalls and vehicles have the option available in their app. This reason therefore Is hard to believe. I asked him to check this out again, but he has clearly closed the ticket and moved on.
How could interactions with inverters have anything to do with setting a charge limit for the vehicle? If this feature only operates when off grid, why would it be different in one state versus another?
What should I do? Take another spin of the CSR roulette wheel? There doesn’t appear to be an escalation path when dealing with Tesla Energy.
I assumed that because I can’t see this option, Tesla had simply not set it up correctly, so I chatted with a rep.
The first rep switched me to the vehicle side, who quickly understood my problem and sent me back to Energy.
The next rep opened a ticket to try to get this fixed, but then emailed me back shortly to say the following:
I‘ve checked, and several other people in my state with Powerwalls and vehicles have the option available in their app. This reason therefore Is hard to believe. I asked him to check this out again, but he has clearly closed the ticket and moved on.
How could interactions with inverters have anything to do with setting a charge limit for the vehicle? If this feature only operates when off grid, why would it be different in one state versus another?
What should I do? Take another spin of the CSR roulette wheel? There doesn’t appear to be an escalation path when dealing with Tesla Energy.
