Charging will stop after 10-15 minutes

[Itselectric312]

I have a Tesla Wall Charger that has its own dedicated breaker in my Power Box. For the life of me, I can not get a complete charge all of the sudden. The charging will turn off after about 10-15 minutes. There is no error on the screen or on my phone app. I ran diagnostics on the wall charger and it passed. Additionally I rebooted the car... I use no third part apps that would interfere with charging. Has anyone else experienced this before?

 

[Empiro]

Does it do the same thing on other level 2 chargers? It might be good to test. If it does, then it might be something wrong with the car.

 

[joelitespeed]

can you try with a mobile charger? Or supercharger and complete a charge?

 

[davewill]

Yes, it's troubleshooting time. The obvious things to try are charging your car on a different EVSE (either your mobile connector or a 3rd party location), and charging a different car on your plug. You can also put in a service request, which will likely result in Tesla trying to diagnose things remotely by looking at the internal logs in the car. Be ready to tell them exactly what days and times the charge started and failed.

 

[ATPMSD]

Wall Connector Support: [email protected]

Include the TPN and TSN for the Wall Connector in your email.

 

[Itselectric312]

I saw a random post online and to fix the problem I had to log out of the Tesla app and then log back in. Now my wall charger and mobile charger work. Go figure…