I got my solar installed (no powerwall) and received permission to operate on October 2021. Using the tesla app, I noticed there’s no home usage. I called technical support and reported it. After calling them a few times, the lady that took my case said that there’s a note in my record that the local operation team did not have enough room to install the neurio in my electrical panel. Tech support said, they will need to confirm this note with the operation team. Then I wait for a few weeks and finally got the response. Tesla tech support is now stating that the city of montebello doesn’t allow to install anything in my electrical panel.
I’m disappointment and confused at the same time. First they told me that they did not have enough room to install the neurio and now they’re saying that it’s not within the city guidelines.
I replied back to the tech support and asked to check this. So far no response. I asked them to check if neo gateway can be installed instead. The device between the inverter and electrical panel.
Anybody out there has the same experience? Can Tesla install the neo gateway instead of the neurio?
I’m disappointment and confused at the same time. First they told me that they did not have enough room to install the neurio and now they’re saying that it’s not within the city guidelines.
I replied back to the tech support and asked to check this. So far no response. I asked them to check if neo gateway can be installed instead. The device between the inverter and electrical panel.
Anybody out there has the same experience? Can Tesla install the neo gateway instead of the neurio?