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Climate turns off, unable to preheat

Sometimes, when I try to preheat my model S from the iPhone app it turns off by itself in about a minute (or at least the app refreshes and shows the climate is off). It does not happen always, but today is one of those days and the climate would not stay on after many attempts. I have the latest updates on the car and iPhone, also tried from iPad-same story. Any thoughts?
I have preconditioning set to off.
 

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