I bought my M3 on March 21 and financed through Tesla. The loan documents in my glovebox on the Tesla account show the details of the loan but it has no lender or any info on how to remit payment. I called Tesla in Tampa where I bought the car about 2 weeks later and asked: they said I should receive that info by mail within 30 days. I thought, fine, I'll wait. Yesterday being 30 days and the first payment being due May 3, I called Tesla again and they said their finance people weren't there but they'd check into it. They said the lender was TD Auto Finance. I looked up TD Auto Finance online and read the reviews and now I'm really worried! Just about all 1 star reviews with many people claiming they bait you into being late for payments and then charge a late fee. I thought I'd be safe financing through a big company like Tesla but now I'm thinking, "Who am I dealing with here"?
Has anyone else run into this? If Tesla doesn't get back to me, I'll call back in a couple days but I thought about maybe calling TD Auto Finance directly but I'm worried that will screw something up. Most of the reviews say they are almost impossible to get ahold of anyway.
Why do they make it difficult to give them money? Also, Tesla picked the lender to which I had no choice: you'd think Tesla would have a working relationship with their lenders and could at least put account/payment info in your glovebox of your Tesla account so in the event of a physical mail problem, you could still pay your payments. Tesla acts like it's a third party and they've washed their hands of it.
Any advice?
Thanks,
Mike
Has anyone else run into this? If Tesla doesn't get back to me, I'll call back in a couple days but I thought about maybe calling TD Auto Finance directly but I'm worried that will screw something up. Most of the reviews say they are almost impossible to get ahold of anyway.
Why do they make it difficult to give them money? Also, Tesla picked the lender to which I had no choice: you'd think Tesla would have a working relationship with their lenders and could at least put account/payment info in your glovebox of your Tesla account so in the event of a physical mail problem, you could still pay your payments. Tesla acts like it's a third party and they've washed their hands of it.
Any advice?
Thanks,
Mike