Hello everyone,
I placed an order for a large system on October 9th. Communication was good and I received the initial plans for an 11.22KW system on 10/12/20. I reviewed it and agreed to it the same day. They scheduled a home assessment for 10/19, and they came out and completed that as scheduled. At that time, I was told I should hear something within 2 weeks. After 2 weeks, I reached out to my advisor who just said that it could be 60-90 days for everything. I asked for clarification and he repeated that (feels like a canned response). My last communication was on 11/9/2020.
My question is, how persistent should I be. I understand their busy do to the time of the year, but I don't want to get lost in the mess because I'm not speaking up. I also don't want to be annoying for no reason.
Has anyone in Colorado Springs gone through this process recently? If so, what was your timeline like?
Thanks!
I placed an order for a large system on October 9th. Communication was good and I received the initial plans for an 11.22KW system on 10/12/20. I reviewed it and agreed to it the same day. They scheduled a home assessment for 10/19, and they came out and completed that as scheduled. At that time, I was told I should hear something within 2 weeks. After 2 weeks, I reached out to my advisor who just said that it could be 60-90 days for everything. I asked for clarification and he repeated that (feels like a canned response). My last communication was on 11/9/2020.
My question is, how persistent should I be. I understand their busy do to the time of the year, but I don't want to get lost in the mess because I'm not speaking up. I also don't want to be annoying for no reason.
Has anyone in Colorado Springs gone through this process recently? If so, what was your timeline like?
Thanks!