Glad you got this resolved.Yeah i was pretty pissed tesla just ignored the issue for 17 days.
I did email them on Monday as i had been getting no where and told them i wanted to cancel.
Then Angela in the finance dept actually made some proper enquires for me instead of just fobbing me off and explained what she had done and what was going on.
This reassurance that someone actually gave a *sugar* about it was actually really helpful.
She even emailed me twice today proactively to apologise how *sugar* it had been with Citibank and that the final payment had arrived.
So that was excellent customer service and really helped.
I was definitely at the point of cancelling prior to that.
Angela said they would refund the £1000 but told me it was very unusual what was happening etc so to basically hold on.
So all well that ends well.
Looking forward to the car now which is what a new car purchase should be about.
A silly question but if anyone can advise - Should I make the transfer for the downpayment via a direct bank transfer using their sort code/account number or do you advise doing it as an international payment as there is also an IBAN number?