Complaints

[Forty_Two]

My landline has been blocked!!! My last call to them was about 3 weeks back. My last email to them (starting with sorry I know you are busy but can I know how I went from the front of the list to the back . . .) was 10 days ago. So I don't believe I have harassed them but now every number I call from my landline says "sorry we are busy right now, we will contact you when your Model 3 is ready for delivery" (Note: Model 3). When I call their numbers on my cell phone it is as normal "20 minute wait time have your RN ready".

I am furious!!!! I searched google for 'how to complain' and it came up with the number 01628 244000 and that is also blocked.

There's poor customer service and there is bad customer service but, for me, this is off the scale.

How do I complain?

 

[Forty_Two]

I have spent the last hour searching google for 'Tesla UK - how to complain' and it's like walking through treacle ,every search leads to a dead end at best it seems to come down to writing a letter and posing it to America. What kind of company is his?

 

[Rocko]

What's your complaint? I'm intrigued now.

 

[Forty_Two]

What's your complaint? I'm intrigued now.

I want to know when my car is coming and my complaint is - my landline number has been blocked so that I can't use it to speak to CS

 

[browellm]

I want to know when my car is coming and my complaint is

You should have checked here first and saved your blood pressure. There's almost sod all chance that Tesla UK will have better information than Mister Miserable has as to when your car is coming.

 

[Rocko]

Works for me, but it's a strange dial tone before going into the automated service. Are you getting that far?

 

[Forty_Two]

Works for me, but it's a strange dial tone before going into the automated service. Are you getting that far?

I choose option 4 and it the goes straight to "we will contact you when your Model 3 is ready for delivery" Note: not when to Tesla is due for delivery but when your Model 3 is due etc.

 

[Rocko]

Let me try.

Tesla Financial Services answered on option 4 on 01628 244000.

 

[Forty_Two]

I have found an obscure number and chose option 1 (buy) and I am now in the 20 minute queue

 

[Bantam]

Not sure why Tesla would block your specific number or why you think they have blocked your number, if you are getting to the menu options then this suggests they are not blocking your number, if it was blocked it would just drop the call before presenting you with the menus.

 

[Tony Hoyle]

You're not blocked. When the queue is full (>1 hour from experience) that's the message it plays.

Call early morning or evening, you're much more likely to get in.

 

[Forty_Two]

I eventually got through to someone in America who told me that he can't tell me anything more than he can see and the only thing he can see is that a car has not yet been assigned to me and there's nothing on the system to indicate when it will be assigned and the only way I can progress this (complain) is via the [email protected]. If I had know in October what I know now about this company I would NOT have ordered a Tesla.

 

[browellm]

Oh boy.

 

[pgkevet]

I eventually got through to someone in America who told me that he can't tell me anything more than he can see and the only thing he can see is that a car has not yet been assigned to me and there's nothing on the system to indicate when it will be assigned and the only way I can progress this (complain) is via the [email protected]. If I had know in October what I know now about this company I would NOT have ordered a Tesla.

I’d guess you can still cancel your order..plenty of other cars on the market..

 

[Tony Hoyle]

.. most of which have 10+ month lead times.. and won't be able to tell you anything until then either.

I remember ordering my leaf. The dealer spend 4 months not returning calls. No website. No complaints line. I found out when the car was arriving 24 hours before pickup. Tesla are streets ahead of that.

 

[Stumbleine]

I choose option 4 and it the goes straight to "we will contact you when your Model 3 is ready for delivery" Note: not when to Tesla is due for delivery but when your Model 3 is due etc.

I’ve had this same message a few times, usually at peak time. I’m sure if you call again later when they’re less busy you will get through.

 

[Rocko]

I eventually got through to someone in America who told me that he can't tell me anything more than he can see and the only thing he can see is that a car has not yet been assigned to me and there's nothing on the system to indicate when it will be assigned and the only way I can progress this (complain) is via the [email protected]. If I had know in October what I know now about this company I would NOT have ordered a Tesla.

You've been waiting since October?

 

[Mrklaw]

.. most of which have 10+ month lead times.. and won't be able to tell you anything until then either.

I remember ordering my leaf. The dealer spend 4 months not returning calls. No website. No complaints line. I found out when the car was arriving 24 hours before pickup. Tesla are streets ahead of that.

Same - sales guy is on you like a dog on a rabbit until you've signed, then won't return your calls until its closer to pickup time, when they'll only entertain you because they need to parade you in front of their finance manager to try and squeeze some upsell out of you for paint protection/tyre insurance blah blah.

 

[M3noob]

I eventually got through to someone in America who told me that he can't tell me anything more than he can see and the only thing he can see is that a car has not yet been assigned to me and there's nothing on the system to indicate when it will be assigned and the only way I can progress this (complain) is via the [email protected]. If I had know in October what I know now about this company I would NOT have ordered a Tesla.

Hmmm I don't think that you are quite the right fit for any Tesla... your complaint result seems to fall "within tolerance" ... Tesla's tolerance, not necessarily yours

 

[Bantam]

Looking at the OPs posting history, I can only agree with @M3noob summary. I don't think Tesla customer service model fits with his/hers more traditional car purchasing experience/expectations.