Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register

concerns on ordering a Tesla

Zbjonk

New Member
Apr 25, 2015
4
0
Morgan hilll, ca
New to forum and appreciate the wonderful community.

Have been intensely looking at a model s and even put a deposit on a cpo which I lost because it was not in great condition as I expected. So, was planning to order new and save my deposit except I developed these concerns after reading the forums. Was interested in advice and experiences. Thanks!

My reasons for wanting:
Want an electric car and get away from the gas infrastructure for various reasons
Tired of dealership model
Low maintenance car

Concerns:
A lot of people seem to have a lot of small issues that require frequent servicing
Decaying of legendary tesla service that lead me to the car in the first place (extended service center times, warranty policies, less friendly customer policies which I experienced with by cpo deposit, etc )
Only place to get car serviced is Tesla itself? (wouldn't be a concern if reliability is high)

Perhaps the forums are a skewed sample and not reflective of the overall experience? Appreciate your thoughts!
 

Max*

Charging
Apr 8, 2015
6,670
3,719
NoVa
Concerns
1. Take everything you read on TMC with a grain of salt. Think of it this way, most people come here to post about problems they're having, and only a few of the people are singing praises about Tesla. So you read a thread and think this car has tons of problems. Look at any car forum, it's the same.
2. Yeah, this sucks, no doubt about it.
3. For now, yes, this is true. I hope it changes in the future

I think the pros outweigh the cons.
 

yobigd20

Well-Known Member
Oct 28, 2012
5,928
529
Skaneateles, NY
Perhaps the forums are a skewed sample and not reflective of the overall experience?

^^^this. i would not let the little things like creaks or loud ac etc to steer you away from an MS purchase. keep in mind that Tesla addresses all of these and more proactively each time you bring your car in. They listen to you concerns and usually always go above and beyond to make sure you are 100% satisfied and happy customer. yes we nit-pick on these forums and give Tesla a hard time, but I would view it more as constructive criticism that helps steer them to even better service than it is today.
 

efusco

Moderator - Model S & X forums
Mar 29, 2009
5,421
666
Nixa, Missouri, United States
As above, only thing I'd add is that the "lots of little problems" concerns are getting fewer and fewer as Tesla gains experience and streamlines the manufacturing process. I had LOTS of little issues (Vin 1267), but haven't been in for anything for over 6 months.
That said, this is still very much a young company and you are going to be a relatively early adopter. If you like everything proven, perfect and can't stand quirks, it may not be the car for you. But I think you will find, like almost everyone else, that any minor quibbles are far far outweighed by the advantages.
 

Cyclone

Cyclonic Member ((.oO))
Jan 12, 2015
5,058
1,143
Charlotte, NC
Even with as many problems as I've had with my CPO, I still think my issues are an outlier and in general, as everyone already said, its just the people with problems speaking up more here and Tesla is better at getting these taken care of. Personally, I would plan on a visit 2-3 weeks after receiving the car for any follow up items and then 90% of people (just a random guess) won't need to interact with Service again for the foreseeable future.
 

MikeC

Supporting Member
Jul 9, 2012
2,859
5,134
Los Angeles
Of all things, service concerns should not be the deal-breaker. I've had nothing but positive experiences with service centers. VIN 4375 has been in for service (minor issues) maybe five times over the last 2.5 years but it doesn't really matter because they will drop off a loaner when they pick up the car from your house.
 

Cyclone

Cyclonic Member ((.oO))
Jan 12, 2015
5,058
1,143
Charlotte, NC
Of all things, service concerns should not be the deal-breaker. I've had nothing but positive experiences with service centers. VIN 4375 has been in for service (minor issues) maybe five times over the last 2.5 years but it doesn't really matter because they will drop off a loaner when they pick up the car from your house.

Meanwhile, my CPO has been in service 4 times in 3 months and will go back again next month. But still, I agree, it should not be a deal-breaker.
 

SwedishAdvocate

Active Member
Jul 26, 2012
1,797
227
Sweden, Earth

According to this video posted October 27, 2014 the Model S has “Average Reliability”. And then, that was “far better” than the Merc S Class or the Cadillac XTS…

And I would assume that reliability for the Model S has improved since then…
 
Last edited by a moderator:

AC123

Banned
Aug 5, 2015
103
0
USA
It also depends on what other cars you are comparing with. Ferrari's are notoriously unreliable and expensive to maintain. That doesn't mean a Honda Civic is a better car than a Ferrari.
 

EdA

Model S P-2540
Mar 24, 2011
2,275
238
Cape Cod
My car (very early VIN) had a bunch of little problems (and a battery cell replacement), haven't been to the service center in nearly a year.
At 47k miles. My wife's car, bought in September 2014 has only been to the service center to replace a wiper blade.
 

SwedishAdvocate

Active Member
Jul 26, 2012
1,797
227
Sweden, Earth
.../ My wife's car, bought in September 2014 has only been to the service center to replace a wiper blade.
I assume you don't need to visit a service center to replace those. Replacing wiper blades on a 2012 European VW Passat Station wagon (Of course!) for instance, is quite easy...
 

EdA

Model S P-2540
Mar 24, 2011
2,275
238
Cape Cod
I assume you don't need to visit a service center to replace those. Replacing wiper blades on a 2012 European VW Passat Station wagon (Of course!) for instance, is quite easy...

The wife insisted I take it in (20 minutes away) and have them do it.
The car was ~1 month old and it was a Saturday.

Her car is over 12k miles now and is the primary road trip car, although we've taken 3 two-Tesla road trips this summer!
(None more than 300 miles round trip)
 

Zbjonk

New Member
Apr 25, 2015
4
0
Morgan hilll, ca
Can you please describe what kind of condition of that CPO car made you give up $1000.

The car had deep gashes to the paint ( nickel size) several odd areas. It was covered up with poor paint or something that easily flaked off. I was concerned about how the car was maintained with such a poor repair repair job. Tesla couldn't tell me much about the car other than it wasn't involved in an accident that they were aware of. I was surprised to hear that the deposit is non-refundable 72 hours after ordering. Not the customer service I expected.
 

Cyclone

Cyclonic Member ((.oO))
Jan 12, 2015
5,058
1,143
Charlotte, NC
The car had deep gashes to the paint ( nickel size) several odd areas. It was covered up with poor paint or something that easily flaked off. I was concerned about how the car was maintained with such a poor repair repair job. Tesla couldn't tell me much about the car other than it wasn't involved in an accident that they were aware of. I was surprised to hear that the deposit is non-refundable 72 hours after ordering. Not the customer service I expected.

You made the right choice walking away!

On my car, there was a scratch on the hood and a scratch on the rear passenger fender and rear bumper. Those got noted and Tesla paid for the car to be repainted. Fast forward to the first detailing after the 30 day wait period, and the paint on the passenger front fender came off. Tesla felt it was the detailer's fault, but the detailer felt it was a previously shoddy paint job. I ended up having to pay for a repaint out of pocket. Upthread, I linked to the thread I opened about this. Photos are in that thread. As someone in a different post mentioned, if two parts of the car had paint problems that Tesla had to take care of, when a third part crops up shortly thereafter, Tesla should have stepped up to it rather than it being the customer's problem.
 

Max*

Charging
Apr 8, 2015
6,670
3,719
NoVa
The car had deep gashes to the paint ( nickel size) several odd areas. It was covered up with poor paint or something that easily flaked off. I was concerned about how the car was maintained with such a poor repair repair job. Tesla couldn't tell me much about the car other than it wasn't involved in an accident that they were aware of. I was surprised to hear that the deposit is non-refundable 72 hours after ordering. Not the customer service I expected.

I would expect your deposit to be transferable to a new car. Not fully lost. I would ask. And if they don't comply, escalate it.
 

PatD

Member
Dec 21, 2014
430
79
Broomall, PA
I would expect your deposit to be transferable to a new car. Not fully lost. I would ask. And if they don't comply, escalate it.

+1000! Trust me, they do NOT want to piss off a perspective customer, especially if the car was not in the condition it should have been.

Regardless, I can't speak to the CPO vs new argument, but I will say - I love my MS. Best thing I ever did. Are there little "issues"? Sure. Would I have not bought the car if I knew them? Nope.

I think Tesla service is generally here to stay (Until they start cranking out 500,000 Model IIIs a year; even then, let's hope they ramp up just as much on the service side.)

I have a squeak/rattle in the dash. Bugs me, but not enough to do anything about it yet. Next time it's in for something, I'll mention it.

Knock on wood, my car was only in for service once. Had to be flat bedded from my driveway. Sad moment indeed, especially at 1500 miles! The ultimate issue - the wiring harness between the front motor and batteries was out of acceptable tolerance. So I had a loaner P85d for three days. On top of that, Tesla was going to rent me a car because I had to be on the road EARLY Monday morning (This happened on Sunday) and they wouldn't be able to get me a loaner fast enough (Though they were even reaching out to the SC manager's cell to see what they could do.)

These alone are what keep me. EVERY car you buy is going to have an issue. Every. No way around it. It's all in the service. Tesla is the TOP when it comes to service. No one else comes close. So even if service does slip at some point, you might as well get in now and enjoy every bit of it. On top of that, I certainly wouldn't let service dictate what I buy. I've had two Acuras now. Had a horrible experience with the stealership on an issue with the first Acura. Still bought a second Acura (Just at a different stealership with equally crappy service.) The cars have been great. I expect my MS to be just as great and better. I'm not worried about a few trips to the SC once in a while!
 

Cyclone

Cyclonic Member ((.oO))
Jan 12, 2015
5,058
1,143
Charlotte, NC
+1000! Trust me, they do NOT want to piss off a perspective customer, especially if the car was not in the condition it should have been.

Regardless, I can't speak to the CPO vs new argument, but I will say - I love my MS. Best thing I ever did. Are there little "issues"? Sure. Would I have not bought the car if I knew them? Nope.

Read my experience here and you can see why I feel the Op made the right choice walking away.
 

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top