My MY order is my second Tesla; first was June 2019 for M3 which was delivered to me as a matter of course, although I'm 300 mi from Rocklin, CA distribution center.
For this car, however, I was offered a number of pickup options for the weekend starting Feb 12, extending to Feb 14. Home delivery was not one of my options.
Family members were discouraging the trip since it would require a hotel stay, so I inquired and the SA said it would be possible to deliver to me for a fee of $750, to which I said yes. Delivery date was to be today, Feb 18. Fine.
Next day my account page stated I had a balance of $808.XX to pay, I paid that, probably tax on the $750 I thought, or maybe SA had been misinformed about the cost, whatev.
I expected a call from a driver today saying he was on the way, but none came, so I went on Chat. Previous attempts to contact the SA were futile. Voicemails not returned. Chat informed me that my account is paid up and delivery will be on Mar 5, not today. Mar 5. Seventeen days from today.
I played a long shot and called Corte Madera, it was 4:45, my luck isn't very good reaching anyone at that hour. The human I spoke with said the car was enroute to Corte Madera from which it would be trucked to me. Seems a shipment with room for my car had not occurred since I'd made the arrangement for home delivery, well that's how it goes, they've got lots of cars to transport, I'm no one special, certainly.
I asked if he'd call me when it gets to Corte Madera, I'll come for it. It's a round tripper in one day, approximately 11 hours.
Do be aware if you're thinking of home delivery, things can go south fast, and human contact can be well nigh impossible.
For this car, however, I was offered a number of pickup options for the weekend starting Feb 12, extending to Feb 14. Home delivery was not one of my options.
Family members were discouraging the trip since it would require a hotel stay, so I inquired and the SA said it would be possible to deliver to me for a fee of $750, to which I said yes. Delivery date was to be today, Feb 18. Fine.
Next day my account page stated I had a balance of $808.XX to pay, I paid that, probably tax on the $750 I thought, or maybe SA had been misinformed about the cost, whatev.
I expected a call from a driver today saying he was on the way, but none came, so I went on Chat. Previous attempts to contact the SA were futile. Voicemails not returned. Chat informed me that my account is paid up and delivery will be on Mar 5, not today. Mar 5. Seventeen days from today.
I played a long shot and called Corte Madera, it was 4:45, my luck isn't very good reaching anyone at that hour. The human I spoke with said the car was enroute to Corte Madera from which it would be trucked to me. Seems a shipment with room for my car had not occurred since I'd made the arrangement for home delivery, well that's how it goes, they've got lots of cars to transport, I'm no one special, certainly.
I asked if he'd call me when it gets to Corte Madera, I'll come for it. It's a round tripper in one day, approximately 11 hours.
Do be aware if you're thinking of home delivery, things can go south fast, and human contact can be well nigh impossible.