Definitely not just blaming it on firmware. They tracked it down. It’s extremely helpful to have timestamps. Anytime I have an issue that I want to document the timestamp for, I just take a random photo with my phone of the dashboard or some thing in the car and then I just take the metadata off the photo in my library.
Concern: Customer states: Feature Availability & Settings - On April 2, Starting at 5 AM on a long road trip. Cruise control was not available. Spoke with somebody from roadside assistance and they said that it was not a specific sensor or anything like that that it was the FSD computer and then I need to bring it in for service. At that point I had already tried a steering wheel reset with no affect. When we came to our first supercharger stop I did a power off and everything was fine up until today. Everything is dead again but this time I tried a power off with no affect. Also FYI I have received a software update Between the two events. Which means it’s not isolated to the previous version. Here’s a timestamp second time for today. 3:28 PM on April 7
investigated vehicle logs for both time stamps that the customer provided. Found two different issues at both time stamps. the first issue has to do with the FSD beta SYNCHRONOUS_PIPELINE and is under investigation. the confirmed fix has not been released and will be mitigated in a future firmware release. the 2nd issue is that the primary auto pilot computer has booted into an undesirable state when the vehicle started. this will sustain until the vehicles goes through a sleep cycle and it will self recover. this issue is also currently under investigation and does not merit hardware replacement. This issue will be mitigated with a future firmware release.
Concern: Customer states: Feature Availability & Settings - On April 2, Starting at 5 AM on a long road trip. Cruise control was not available. Spoke with somebody from roadside assistance and they said that it was not a specific sensor or anything like that that it was the FSD computer and then I need to bring it in for service. At that point I had already tried a steering wheel reset with no affect. When we came to our first supercharger stop I did a power off and everything was fine up until today. Everything is dead again but this time I tried a power off with no affect. Also FYI I have received a software update Between the two events. Which means it’s not isolated to the previous version. Here’s a timestamp second time for today. 3:28 PM on April 7
investigated vehicle logs for both time stamps that the customer provided. Found two different issues at both time stamps. the first issue has to do with the FSD beta SYNCHRONOUS_PIPELINE and is under investigation. the confirmed fix has not been released and will be mitigated in a future firmware release. the 2nd issue is that the primary auto pilot computer has booted into an undesirable state when the vehicle started. this will sustain until the vehicles goes through a sleep cycle and it will self recover. this issue is also currently under investigation and does not merit hardware replacement. This issue will be mitigated with a future firmware release.