I would like to get peoples opinions on an issue I have with a Tesla solar proposal.
For background, I currently own my second model S and a model 3. I am also a Tesla shareholder.
My first model S was delivered with the features that I ordered. My second model S was not. After several discussions with a Tesla, they agreed to retrofit the omitted features. When the model 3 was announced I placed reservations for 2 cars. During discussions with Tesla representatives, I was verbally told the model 3 included an alcatara interior, similar to the model S. When the first model 3 was delivered, it had a cloth headliner instead of the represented alcatara headliner. I was told that a production change resulted in the deletion of the alcatara interior. I accepted the first model 3, decided the cloth headliner cheapened the appearance of the car, and canceled the second model 3.
I am now looking at a solar system and requested a proposal from Tesla. After extensive discussions, we settled on a system with specific components. Upon reviewing the purchase agreement, I noted that it makes absolutely no mention of the equipment to be included or the specific warranty terms for the various components. Further, the agreement provided for execution states that the components may be changed without consent of the purchaser.
The components we agreed to offer, according to verbal and email representations by Tesla project advisors, to have 25 year parts and labor warranty, yet the purchase agreement uses vague and ambiguous (indefinite) language of “at least 12 (10) years. I informed Tesla that I want the purchase agreement to indicate the specific equipment we settled on, for the purchase agreement to specify the warranty is 25 years instead of the indefinite phrase “at least ...”, and that the equipment can only be changed with our approval. They refuse to do say, saying we should trust that they will install the equipment we selected. After prior issues with equipment in the cars being changed without even telling us of the changes, I am not comfortable trusting that no changes will be made. Am I unreasonable to expect that a purchase agreement for a $30K purchase should explicitly list the equipment for the solar system in the purchase agreement, along with the exact warranty term (eg, 25 years)?
Have people here read their purchase agreements before they signed them, and if so, did they specify the specific equipment to be used?
Thanks for your opinions.