Bummer no one helping in Dallas yet.Dallas
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Bummer no one helping in Dallas yet.Dallas
Then why did Tesla just reduce the warranty on those re-manufactured units from 4 years to 2 years, if the expected life is 10?I agree with @Solarman004 reference the trade in. You likely don't know about a recent change. Those MCU1 re-manufactured after early May contain a different quality and size eMMC than before. Now its larger and formatted for 32 GB. Its expected to last more than 10 years vice the previous 4-5 years worser case. So, if you fix it, you are not passing a car with the same eMMC life expectancy as before. Just make sure (I guess by waiting for exhausted supply of pre-May) unit and get a more recent one.
Did you used to have 4 years before and lowered yours to match their warranty reduction?We offer 2 year warranty on our eMMC part of the work to match Tesla's. Still working out the details for the official announcement.
Then why did Tesla just reduce the warranty on those re-manufactured units from 4 years to 2 years, if the expected life is 10?
Did you used to have 4 years before and lowered yours to match their warranty reduction?
Well that’s a confusing conversation. AFAIK we have never seen a 16 or 32 gig from Tesla. We keep hearing rumors of this and would love to see one.I chatted with Tesla Service via text today and got some weird answers to my questions.
They confirmed from their logs that it's likely the emmc failure. No surprise there. They rescheduled me from mobile service to a SC appointment next month due to backorder. No surprise there, either.
Here's where things got a little more interesting. FYI: "Sole owners" by me was supposed to be "some owners."
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Confusing thanks to me, because I apparently misremembered. 16GB is what people have seen since May, not 32GB. I don't know how I got that confused, but I did get a COVID test today so let's blame that miserable experience.Well that’s a confusing conversation. AFAIK we have never seen a 16 or 32 gig from Tesla. We keep hearing rumors of this and would love to see one.
Am I wrong about the warranty as well? I thought people here said 2 years, and some had heard 4 years from their SCs.
Confusing thanks to me, because I apparently misremembered. 16GB is what people have seen since May, not 32GB. I don't know how I got that confused, but I did get a COVID test today so let's blame that miserable experience.
If indeed they're saying it's 16GB, then the remanufactured unit seems like it's a more complete fix.
Am I wrong about the warranty as well? I thought people here said 2 years, and some had heard 4 years from their SCs.
Neh, it's just Tesla. Main goal is to be profitable, so tell the customer whatever it will take to make them go away while promising as little as possible (that last part is relatively new, sales used to just tell you whatever you wanted to hear as far as coverage, until you tried to claim it). This is how a when a recent Model 3 just lost a bumper when driving (caught on dashcam too), first response from Tesla service manager was "act of God, not covered". Model 3's losing bumpers is not a new issue, so it's not like Tesla couldn't have an official policy covering them, but apparently the policy is deny coverage unless the customer is willing to fight and/or gets lots of views on social media.Warranty seems to be all over the place.
I chatted with Tesla Service via text today and got some weird answers to my questions.
They confirmed from their logs that it's likely the emmc failure. No surprise there. They rescheduled me from mobile service to a SC appointment next month due to backorder. No surprise there, either.
Here's where things got a little more interesting. FYI: "Sole owners" by me was supposed to be "some owners."
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haha. Well, first, I am not sure that this was a service tech. I think it probably was some central scheduling "call center" or something. And my attitude in that text exchange seems to have closed off communication, as he/she ghosted me on future messages.Everyone's missing the most shocking part of your post, @ohmman --you were actually able to chat with a service tech in real time. What's your secret.
Seriously, though, I'm confused by 2 items. I thought all of the "old" chips were only 8 GB, not 16.
Second, is the technician saying that with the infotainment upgrade you would be getting an MCU-2? Is that what he\she meant by upgraded unit?
My guess is they were wrong, unfortunately happens all the time. I have not seen any reports of AP1 or older cars getting MCU2. Would love to be wronghaha. Well, first, I am not sure that this was a service tech. I think it probably was some central scheduling "call center" or something. And my attitude in that text exchange seems to have closed off communication, as he/she ghosted me on future messages.
Yes, the infotainment upgrade is implying MCU2. And the chip size thing is confusing, as is the warranty confusion.
Huge thank you to Tony @EV-Fixme. Our 2013 P85 started showing symptoms of impending doom. With the help of this thread and the numerous YouTube videos on dash disassembly, I was able to get the car repaired before it completely failed. When I picked up the upgraded eMMC, Tony informed me a factory reset might be in my future. After putting the car back together, it was better but still having issues. I really didn’t want to go through dealing with the GPS homelink relearning on three garage doors at two different locations after a factory reset. Fortunately a few days later, the car had a software update available. After the update, the old 2013 is better than ever.
My guess is they were wrong, unfortunately happens all the time. I have not seen any reports of AP1 or older cars getting MCU2. Would love to be wrong