My June 2017 MCU1 only lasted 35k miles....May 2017... only 35K miles on it. ...
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My June 2017 MCU1 only lasted 35k miles....May 2017... only 35K miles on it. ...
scchen, in what way did it die? Does this mean you can't run a/c or charge correctly?My apologies if this is a regular question in the thread. I have been “patiently” waiting for my repair/replacement of the defective MCU. My MCU died beginning of July and I have been receiving update from my local SC that my appointment has been scheduled to two weeks later. This afternoon I got another apologetic email from Tesla indicating delayed of shipment of these parts, and my appointment is pushed out to 9/7/2020. It will be over 2 months for this repair. Has any other owners have been waiting for this part longer than I have?
So far it has been very disappointing with Tesla Service level. Ever since 2015 when I owned model S all of my service experience was below standard. If you wonder what my standard is? I can tell you it is pretty low and forgiving. After years of owning Tesla I missed my Lexus service experience and I paid way more for Tesla. Any feedback is greatly appreciated. Thanks for listening.
My apologies if this is a regular question in the thread. I have been “patiently” waiting for my repair/replacement of the defective MCU. My MCU died beginning of July and I have been receiving update from my local SC that my appointment has been scheduled to two weeks later. This afternoon I got another apologetic email from Tesla indicating delayed of shipment of these parts, and my appointment is pushed out to 9/7/2020. It will be over 2 months for this repair. Has any other owners have been waiting for this part longer than I have?
So far it has been very disappointing with Tesla Service level. Ever since 2015 when I owned model S all of my service experience was below standard. If you wonder what my standard is? I can tell you it is pretty low and forgiving. After years of owning Tesla I missed my Lexus service experience and I paid way more for Tesla. Any feedback is greatly appreciated. Thanks for listening.
you should revisit the issue with Tesla and ask for the Tegra board - seems like there isn't much of a backlog for that approach.
If not satisfied with that, you should reach out to Tony since he's local to you
My apologies if this is a regular question in the thread. I have been “patiently” waiting for my repair/replacement of the defective MCU. My MCU died beginning of July and I have been receiving update from my local SC that my appointment has been scheduled to two weeks later. This afternoon I got another apologetic email from Tesla indicating delayed of shipment of these parts, and my appointment is pushed out to 9/7/2020. It will be over 2 months for this repair. Has any other owners have been waiting for this part longer than I have?
So far it has been very disappointing with Tesla Service level. Ever since 2015 when I owned model S all of my service experience was below standard. If you wonder what my standard is? I can tell you it is pretty low and forgiving. After years of owning Tesla I missed my Lexus service experience and I paid way more for Tesla. Any feedback is greatly appreciated. Thanks for listening.
Yes your eMMC is failing and time is limited till it stays black screen. If your not under warranty it is best to stop rebooting and get service ASAP. Let us know if you need help with our guides and services.
I’m located in Dallas. I don’t think you can help me.
I’m located in Dallas. I don’t think you can help me.
Hey guys, need a little help here-- thank you in advance for your replies.
Left for the weekend, and when I came back the MCU was black/dead, the instrument cluster was very dim (but usable) and the car is driveable.
Can I assume I need to pull the MCU, send in the eMMC and have it swapped? Or should I run more diagnostics to nail down the issue.
2015 70D
58k miles
Bubbling on both the instrument cluster and MCU screen (have both replacements just haven't gotten around to it)
Yeah, pull the MCU and mail off your tegra to one of us that does repairs. Swap the screen with your replacement when you go to put it back in. Easy to get the IC out while you have all the trim off too.
Outside of physical trauma on mcu every case we have seen has been emmc chip failure or pending failure.I appreciate it. Should I be worried it's something else entirely or are the odds heavily in my favor it's the eMMC?
I also have a warning message on my IC, something along the lines of "center screen not available" as well as "autopilot/convenience features not available"
After calling Tesla Service (who had never heard of the MCU issue - shocker), I rebooted (both scroll wheels and buttons above wheels) with and without brake press. Also went as far as disconnecting the 12v battery (it's the original) for a few minutes, as well as removing and replacing the MCU fuse. Nothing seems to wake up the MCU. (and by extension the turn signals and amenities don't work).
This will sadly end my ownership experience with Tesla if they can repair/replace the MCU and I can find a buyer.