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Controls on steering column not working

Discussion in 'Model S' started by JUdell, Feb 4, 2017.

  1. JUdell

    JUdell Member

    Joined:
    May 12, 2016
    Messages:
    14
    Location:
    Windsor Ontario
    The controls on my steering wheel arent working. I live over 250 miles away from the nearest Tesla dealership. When I contacted Tesla they said I need to bring the car in. When I asked about the Ranger service I was told that I would need to pay for the Ranger service. Really? This is a safety issue. I cant use the phone, tell the car to navigate increase or decrease the volume on the car etc. I paid $140k Cdn for the car. Cant honk the horn! Why do I need to pay more?
    I cant soft reboot because those buttons don't work.
    When I escalated the issue Tesla finally offered to drop off a loaner and deal with the issue? My service adviser is an amazing man who immediately answers my questions but given the distance, his hands are tied by policy.
    Has anyone had a similar problem with the steering column failure? I always thought that during the warranty period the Ranger service was free (included in the pricing of the vehicle). Am I wrong?
    Your comments and help tips are appreciated.
     
  2. nico180

    nico180 Serge

    Joined:
    Apr 9, 2016
    Messages:
    317
    Location:
    Zutphen, Netherlands
    Ranger service was only free for the very first deliveries.

    You can still operate phone, navigation and volume via screen

    For a reset you could try to power off via screen.
     
    • Like x 4
  3. croman

    croman Active Member

    Joined:
    Nov 21, 2016
    Messages:
    1,262
    Location:
    Chicago, IL
    Most us states require an operating horn to be considered street legal. I'd use that as an argument. I don't know Canadian requirements though.
     
    • Like x 1
  4. nico180

    nico180 Serge

    Joined:
    Apr 9, 2016
    Messages:
    317
    Location:
    Zutphen, Netherlands
    Technically you could operate the horn via remote phone app too.

    But honestly all in all not what you want to do, goodluck for you and the fix
     
  5. Andyw2100

    Andyw2100 Supporting Member

    Joined:
    Oct 22, 2014
    Messages:
    6,564
    Location:
    Ithaca, NY
    Using the app to sound the horn would certainly not meet any jursdictional requirements that the car have a "working horn."
     
  6. ev-now

    ev-now Member

    Joined:
    Jul 30, 2015
    Messages:
    427
    Location:
    Denver, CO
    So Tesla has offered to resolve this for no cost to you - or not?
     
  7. JUdell

    JUdell Member

    Joined:
    May 12, 2016
    Messages:
    14
    Location:
    Windsor Ontario
    Yes but they havent done anything yet. Problem started first week in Jan
     
  8. JUdell

    JUdell Member

    Joined:
    May 12, 2016
    Messages:
    14
    Location:
    Windsor Ontario
    I reset the whole system via the screen. All I got for my troubles was another hour of my time to reinstall everything.
     

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