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Coolant System Problem ID: 1465 - I cannot charge anymore

Discussion in 'Roadster: Technical' started by lmore, Jul 23, 2013.

  1. lmore

    lmore Member

    Joined:
    Nov 6, 2011
    Messages:
    109
    Location:
    Trondheim, Norway
    Hi,
    I got the error message
    Coolant System Problem
    Charging restricted to
    ID: 1465

    I am not able to charge. I think it is related to the coolant pump. Can anyone help?

    I don't even know where the pump is located. I believe it is causing the constant noise from the back of the car, and there has been a lot of discussion about it here earlier:
    That Little Water Pump - Page 7
    But where is it?
    Thanks!
     
  2. Electric700

    Electric700 Member

    Joined:
    May 21, 2013
    Messages:
    984
    Location:
    Florida, United States
    I would contact [email protected]. They should be able to help, and refer you to a local service center.
     
  3. gaswalla

    gaswalla P4201/85/airsusp/pano/19i

    Joined:
    Sep 23, 2012
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    1,190
    Location:
    San Diego
    what did Tesla say when you called them? (ie: I would call Tesla first, then post)
     
  4. lmore

    lmore Member

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    Nov 6, 2011
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    109
    Location:
    Trondheim, Norway
    OK, sorry. I'm in Trondheim, Norway, they are just starting a service center here. I was suggested by Tesla to drive the battery below 50 %, to see if that gets the charging started (sounds kind of reasonable, if only the pump is the problem it should at least allow charging if the battery is below a certain limit). If that worked, they could probably fix it next week.
     
  5. lmore

    lmore Member

    Joined:
    Nov 6, 2011
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    109
    Location:
    Trondheim, Norway
    About calling Tesla before posting here, if you don't want errors to be posted here, where can it be posted?

    If it is of interest, I'll try to explain why I mean any information about errors with the cars should be posted on the web.
    First I'd like to thank everyone that has posted info about errors with their roadster. After warranty expired it has been very helpful and saved me from purchasing a new PEM. Tesla doesn't have service centers everywhere and even if they have, it can be very expensive to have Tesla Motors repair (e.g. when they tell you that have to replace the PEM).

    If I get an error with my Roadster I always search teslamotorsclub.com to see if I can find some information.

    In this case, I have to let my roadster stay in the garage since my contact person from Tesla has not replied to me if my roadster can be charged or not (probably it can't). This can be a minor issue that one of the electrical engineers I know could easily have fixed.
     
  6. dhrivnak

    dhrivnak Active Member

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    2,150
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    NE Tennessee
    You are not the only one as this is often the first place I have checked. Now that I am out of warranty it WILL be teh first place I check.
     
  7. rgjones

    rgjones Member

    Joined:
    Nov 8, 2009
    Messages:
    30
    Location:
    San Diego
    Not sure this will help, but from the Tattler alert database;
    1465, "HVAC: Low current pump fault"
    You might wonder why the HVAC system might stop charging, but it's also used to cool the battery during charging (esp. in Range mode).
    I dont hold out much hope here, but try charging in Performance mode as that does not perform much if any cooling.
    I suspect though that this is a fundimental check prior to any charging, and you need to have the pump checked out.
    Best of luck.
     
  8. lmore

    lmore Member

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    Location:
    Trondheim, Norway
    #8 lmore, Nov 14, 2013
    Last edited: Nov 14, 2013
    Thanks, I let the local Tesla Service Center deal with this as the battery was getting near empty. This is now 3 months ago. They fixed it and said that they had to replace a cable that probably was broken. They had to insert a new cable as the original cable was inside a duct not available. Details from the invoice:
    "Cause: Controlled, and the pump for the cooland freeze is not working. Checked the wiring/harness and it only deliver 4.2 V and should be delivering 12V. Damaged wiring/harness between MHC1-27 and MHC3-27. Replaced old damaged wiring/harness with new wiring. Tested, OK."
    Labor: 2.5 hours @ $ 235 = $ 587.5. In addition there is 25 % VAT here in Norway. Replacing a cable is expensive...

    Car has been working very well, except that it consumes battery while being parked and not charged (it will not go to sleep), any help with that is highly appreciated.
     

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