Took delivery of my solid black P3D without performance upgrade today. It is a July 2018 build VIN 71xxx. Wait wasn't too bad. Car pulled up only 20 minutes after my scheduled time.
Delivery advisor tried getting me to sign within the first minute, but I took the pen and then went to take a look at the car.
Minor issues: Car was filthy. Dust, dead bugs, residue on the paint and on the glass, smudges on the headliner. No big deal, but they didn't have capacity to detail it. Bringing it back for a service appointment to clean up.
Major issues: paint job was messed up on an edge of the front panel; rear right taillight panel was totally not flush... by like a long way... weather sealing along the glass of the sunroof had 4 major areas were the seal was damaged.
Delivery advisor called over someone called Michelle to take a look at the major issues. She was TERRIBLE.
- First of all, she acted pissed off that I was bringing up these issues. She told me the weather sealing was not a big deal because there is another seal underneath it... So I want water trapped between the two seals??
- She was trying to get me to accept the poor panel alignment by saying they would have to take off the panel and that it would be very "invasive". She should couldn't guarantee what would be done to fix it. I'm not sure what she was trying to achieve, but she kept beating around the bush for a few minutes until I came out and said that I would not accept delivery unless she could guarantee that it would be fixed. I mean the car in the next stall over had perfect alignment for the same part. Only then did she say that they could fix it.
-Finally she walks away without saying a word.
Ladies and gentlemen, I give you Tesla Service! Enjoy your 70k car. FWIW, my experience with my X100D was much better.
Delivery advisor tried getting me to sign within the first minute, but I took the pen and then went to take a look at the car.
Minor issues: Car was filthy. Dust, dead bugs, residue on the paint and on the glass, smudges on the headliner. No big deal, but they didn't have capacity to detail it. Bringing it back for a service appointment to clean up.
Major issues: paint job was messed up on an edge of the front panel; rear right taillight panel was totally not flush... by like a long way... weather sealing along the glass of the sunroof had 4 major areas were the seal was damaged.
Delivery advisor called over someone called Michelle to take a look at the major issues. She was TERRIBLE.
- First of all, she acted pissed off that I was bringing up these issues. She told me the weather sealing was not a big deal because there is another seal underneath it... So I want water trapped between the two seals??
- She was trying to get me to accept the poor panel alignment by saying they would have to take off the panel and that it would be very "invasive". She should couldn't guarantee what would be done to fix it. I'm not sure what she was trying to achieve, but she kept beating around the bush for a few minutes until I came out and said that I would not accept delivery unless she could guarantee that it would be fixed. I mean the car in the next stall over had perfect alignment for the same part. Only then did she say that they could fix it.
-Finally she walks away without saying a word.
Ladies and gentlemen, I give you Tesla Service! Enjoy your 70k car. FWIW, my experience with my X100D was much better.