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Costa Mesa Delivery Experience P3D Aug 5

Discussion in 'Model 3' started by pleeau, Aug 5, 2018.

  1. pleeau

    pleeau Member

    Joined:
    Jan 30, 2017
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    Location:
    California
    Took delivery of my solid black P3D without performance upgrade today. It is a July 2018 build VIN 71xxx. Wait wasn't too bad. Car pulled up only 20 minutes after my scheduled time.
    Delivery advisor tried getting me to sign within the first minute, but I took the pen and then went to take a look at the car.

    Minor issues: Car was filthy. Dust, dead bugs, residue on the paint and on the glass, smudges on the headliner. No big deal, but they didn't have capacity to detail it. Bringing it back for a service appointment to clean up.

    Major issues: paint job was messed up on an edge of the front panel; rear right taillight panel was totally not flush... by like a long way... weather sealing along the glass of the sunroof had 4 major areas were the seal was damaged.

    Delivery advisor called over someone called Michelle to take a look at the major issues. She was TERRIBLE.
    - First of all, she acted pissed off that I was bringing up these issues. She told me the weather sealing was not a big deal because there is another seal underneath it... So I want water trapped between the two seals??
    - She was trying to get me to accept the poor panel alignment by saying they would have to take off the panel and that it would be very "invasive". She should couldn't guarantee what would be done to fix it. I'm not sure what she was trying to achieve, but she kept beating around the bush for a few minutes until I came out and said that I would not accept delivery unless she could guarantee that it would be fixed. I mean the car in the next stall over had perfect alignment for the same part. Only then did she say that they could fix it.
    -Finally she walks away without saying a word.

    Ladies and gentlemen, I give you Tesla Service! Enjoy your 70k car. FWIW, my experience with my X100D was much better.
     
    • Informative x 7
    • Helpful x 1
  2. P85_DA

    P85_DA Supporting Member

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    Congrats on new car !
     
    • Funny x 2
  3. Powered By Jay

    Joined:
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    CA
    How do they guarantee it will be repaired? Is it written down somewhere? If they later on say it can’t be repaired, can you still return the car?
     
  4. pleeau

    pleeau Member

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    good question... no idea, I just took them at their word... She took pics of the major issues so hopefully they record it somewhere.
     
  5. forkee

    forkee Member

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    Jul 20, 2018
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    Location:
    Southern California
    i also felt rushed out of this center. i took delivery of their first dual motor performance. i wasn't expecting a grand celebration, but it felt like they had better things to do rather than give a good sendoff experience

    sorry to hear about your issues. i had one minor flaw but let it go
     
    • Love x 1
  6. dek526

    dek526 Member

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    Los Angeles
    damn that sucks but at least you got your p3d. have heard bad stories about costa mesa
     
  7. moonfresh

    moonfresh Member

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    Jun 26, 2018
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    Location:
    Palmdale
    Mannnnn...this scares me. I thought with the high vin number, it would be perfect. I just ordered a regular rwd with a vin in the 50k...hope I get lucky. It is a lot of money for me.
     
    • Love x 1
  8. moonfresh

    moonfresh Member

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    What would have happened if you refused delivery because of all those damages? Would you get your money back?
     
  9. pleeau

    pleeau Member

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    Well, the car is still pretty awesome. I floored it at every chance I got on the way back home.

    I think they would have just ordered me a new one if I had rejected it. Actually, I had an RWD configured and ready for delivery back in March. I wired the money in and then they continued to delay me for two weeks. On the day of delivery, they told me there was a problem with the display and they had to build me a new one. They gave me a loaner, but one week in, before they gave me a new VIN, I told them just to cancel my order. I got a refund a couple of weeks later.

    It kind of worked out for the best though because for just 10k more I got the p3d. I didn't bother with EAP since my X has it and we use that for road trips. I figured that with the perfomance, i'd rather be driving it anyway.
     
    • Like x 8
  10. EricUSC

    EricUSC Member

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    Los Angeles, CA
    Glad you’re enjoying the car and hopefully Tesla corrects the quality issues.

    My friend rejected VIN 44xxx today. We counted a total of 7 paint blisters. He rejected VIN 41xxx 2 weeks ago over one large paint blister. Unfortunately, the delivery specialist mentioned that most cars have been coming in like this.

    Paint blisters can’t be fixed w/ detailing and can only be corrected by repaint, which will cause the car to lose value when you trade it in since repaints are detectable with a paint meter. I hope people w/ upcoming deliveries will reject delivery over these defects so Tesla will improve quality of paint.
     
    • Informative x 2
    • Helpful x 1
  11. moonfresh

    moonfresh Member

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    Dammmmm...I am really worried now. I live over 100 miles away from Tesla. Any repair work would be a major headache for me. Anything else I should be looking for that would be easy to spot? I know the car will be great, but I would be very upset to find these defects. Thanks.
     
  12. RandomCony

    RandomCony Member

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    Jul 21, 2018
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    Location:
    Orange County
    Sorry to hear about your experience. I picked my LR RWD in early June and actually had a round of applause from workers and people visiting as I left the garage. I guess the increase in deliveries from July and beyond has impacted them
     
  13. pleeau

    pleeau Member

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    oh dang... the paint issue on the bumper was a paint blister... i guess i'll have to see what they do on my service date...
     
  14. Big Dog

    Big Dog Member

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    Location:
    Irvine, CA
    I picked up in CM last Wednesday and it was an awful experience. The 'advisor' was really from Solar and knew almost nothing about the car. Indeed, I knew much more than she did. But, she did do an admirable job trying to upsell me to solar panels. Sorry, lady, I'm a finance guy and have run the numbers and solar don't payoff in my 'hood.

    Now, can we get back to the car? Me: hmmm, the car is missing the USB/Lightening cables. Her: "oh, sorry, we're not doing that promotion anymore." Say what?

    Me: What about a license plate bracket? Her: that will come with the license plates in the mail. Huh? since when does the state get involved in brackets?

    Elon: I realize that you have way too many solar folks with not much to do, but turning them into car deliverers is not a good strategy. They belong on pure commission -- or the unemployment line.
     
  15. pleeau

    pleeau Member

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    Location:
    California
    strange - i had the cable in the center console and the bracket in the trunk...

    i'd follow up and see if you can pick those up.
     
  16. TheLocNar

    TheLocNar Member

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    Location:
    Chicago
    So a car with a July build still has quality control issues. So disappointing.

    I hope they’re able to get everything fixed for you.
     
    • Like x 1
  17. Big Dog

    Big Dog Member

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    ^^yeah, after I got over her comment: "no longer running this promotion", I went into the back door and found a real car deliverer who tracked down my parts.

    But what was really stunning, at least to me, is that she didn't say, 'let me check with the manager', she immediately said, 'that it no longer comes with car' to blow me off and get me out the door. But thanks to TMC, I knew better.

    I've noticed that I haven't received an Eval form yet. Can't wait.
     
  18. Osilva

    Osilva Member

    Joined:
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    Location:
    Arizona
    I wonder how many cars Tesla is delivering with defects and people are just letting it go due to the excitement. I want Tesla to succeed. However, they need to have better quality control in order to thrive as the top EV manufacturer when the established premium brands have EV vehicles and charging infrastructure similar to Tesla’s. In the meantime I will do my part and buy my 3 AWD, but I am not going to put up with defects in a 63k$ car, and no one should. This is a way to help Tesla to succeed.
     
    • Like x 2
  19. EricUSC

    EricUSC Member

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    Mar 31, 2016
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    I would look out for paint defects. Though panel gaps have been greatly improved, paint blisters seem to have become common in Model 3's built in late June and July. I would bring a checklist (can find by searching "checklist" in the Model 3 Forum) and spend lots of time inspecting. Decide what your accept/reject criteria is. My criteria is to reject defects that will require repair at a body shop (though I may accept bumper defects since repaint on plastic can't be detected by a paint meter). Try not to get excited before you go to your delivery appointment so you can evaluate the car objectively. It's very easy to reject and wait for another VIN in Los Angeles since the delivery center is close by, but I bet it'll be a big inconvenience when you have to drive 100+ miles each time.
     
    • Like x 1
  20. EricUSC

    EricUSC Member

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    Location:
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    Luckily it's just the bumper. The defect may require sanding down and repainting, however paint meters can't detect paint thickness on plastic so the repair will likely go undetected if done by a reputable body shop.
     

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