I recently had to make several trips out there. And although I had several issues (No loaners, difficulties with Lyft on the way back, waiting around without being served, lack of communication, issues not fixed requiring me to return...), I could tell the young staff were trying pretty hard to be upbeat and do their best. They are really let down by the lack of a good system and support to deal with the volume. So i'm not upset with the whole experience overall, but I am on that seemingly infinite list for the body shop to correct the paint job. However, the main reason i'm starting this thread is to commend one young gentleman there, Dan (sorry can't remember his last name). When he saw me standing around for a while waiting, he was the one who came up to help even though he was the furthest away. When I saw a loaner sitting in the lot, even though I was supposedly on the list and waiting for a call to bring my X in (needed service for the 3 and the X), he went inside and took care of it immediately. So props to Dan - more proactive staff like him please!