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CPO agent AWOL, how should I proceed?

Discussion in 'Model S: Ordering, Production, Delivery' started by Cooksomerice, Oct 19, 2016.

  1. Cooksomerice

    Cooksomerice Member

    Joined:
    Oct 6, 2016
    Messages:
    96
    Location:
    Louisiana
    I spoke to a CPO rep a few weeks ago and he gave the rundown on how things work.

    Yet, since then, I have not been able to make contact by text or email.

    Although I would prefer the help of someone who has access to vehicles I can not see on the CPO page, and could use some guidance, I am considering just placing a $1000.00 deposit hold on a vehicle that closely matches my desired config and price.

    Do you think by pulling the trigger with the deposit, I can expect to hear from someone to close he deal?

    Or can I expect the same lack of response?
     
  2. Chief holley

    Chief holley Member

    Joined:
    May 27, 2015
    Messages:
    68
    Location:
    Pittsboro, NC
    I think that is the norm with Tesla, no one to talk to! It took me a little bit to contact my guy (Brent Spreavey). If you can't talk to your person, contact their team. I am in the process of buying a CPO and I had to make contact with them (numerous times) to get the ball rolling.
     
  3. David.85D

    David.85D Member

    Joined:
    Oct 29, 2016
    Messages:
    160
    Location:
    USA
    I've been having the same experience with CPO. When I got a response, it was several days later and the car typically would have been sold by then. Finally started tracking cars using EV-CPO website and ordered online. Had to use my work PC as I couldn't get the website to accept an order from my iMac using either firefox or Safari (missed that car...). Past the three week mark and they haven't transported it. The delivery specialist has not volunteered any information - he will respond a day or two later when I ask for an update. I'm expecting the delivery will happen around the 5 week mark. Perhaps I should say I'm hoping...
     
  4. wesley888

    wesley888 Member

    Joined:
    Oct 22, 2016
    Messages:
    514
    Location:
    Huntington Station, NY
    Wow! I thought it was just me. Feel really frustrated emailing them and asking questions and nobody answer.
     
  5. David.85D

    David.85D Member

    Joined:
    Oct 29, 2016
    Messages:
    160
    Location:
    USA
    A month's subscription (less than $10) to EV-CPO was well worth it. You can see some historical information on sales and set it up to send you a notification when a new car appears in the database (based on general configurations or specific options - very customizable). After several weeks of watching desirable cars sell within a day, I was ready and put my $1000 deposit down within 2 minutes of getting the notification
     
  6. virtualsmack

    virtualsmack Member

    Joined:
    Jun 22, 2016
    Messages:
    68
    Location:
    SoCal
    you could also go to the store. anyone there can help you and at my store the cpo guys worked there too.
     

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