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CPO Experience/Process December 2018
- Thread starter robertmanning
- Start date
I guess so... sick that Tesla isn't more organized and that the CPO is either a hit or miss. I still haven't had news on my order. It's been 2 weeks since first contact with the delivery specialist (3 since the deposit) and last week she told me it could take from 3 to 4 weeks to have he car shipped from Toronto to Montréal which is about a 500 km distance. Also, they will not honor their trade in quote even if I bust the 30 day time frame because of their fault. They sure as hell aren't making this 85 000$ purchase easy...
Well my charge port wouldn't open this morning. Nothing I did made it work. Tried from the button on the charge cable, key fob, screen (charging screen and car screen). Looked online and several people mentioned a 'karate chop' to the rear hinge of the charge port. It worked. It opened with the 'chop'. But now I'm worried.
Wanted to share some of my experiences since this thread has helped me a lot and I've been reading it from the start. I ended up purchasing from a dealer because I didn't want to go through Tesla's CPO hell and the Seattle inventory has been crap for weeks now (not willing to give them $2k to get a car shipped). I found a 2015 85D with 38000 miles for $49k. The dealer I bought it from is exclusively an EV dealer here in Seattle. They have all sorts of electric cars and they actually knew things about the Tesla (they showed me how to use the autopilot, for example). They said they sell around 5 Teslas a month (which makes sense as they had 3 other ones, including an M3). They even agreed (in writing) to pay for fixing a rattle in the dashboard, which I found while test driving it, if Tesla does not cover it.
The experience was very low pressure and pleasant. They let me test drive it without even asking me for an ID (a bit weird, I know). They also had no issues with me taking the car to Tesla for an inspection. Unfortunately (as expected), Tesla could schedule it only in about a week or so so I decided to still go ahead and purchase it and made an appointment for an annual service next week.
I actually wanted to test the car so bad I ended up driving it to Vancouver, BC and back yesterday, stopping at the Burlington SC on the way up and back. On the way there, autopilot stopped working ("driving assistance features unavailable", common issue it seems), and I realized there was a rattle somewhere in the rear right of the car on some parts of the road. Other than that, it drove great. The car is still under factory warranty until November so I am hoping to get all the issues fixed by then and then just drive it with regular maintenance as expected.
Now I finally understand why people love these cars so much and are happy with the purchase even after going through hell: it's a wonderful experience, like no other. If Tesla could improve customer service and repair times, I am sure they'd be selling a lot more of these.
The experience was very low pressure and pleasant. They let me test drive it without even asking me for an ID (a bit weird, I know). They also had no issues with me taking the car to Tesla for an inspection. Unfortunately (as expected), Tesla could schedule it only in about a week or so so I decided to still go ahead and purchase it and made an appointment for an annual service next week.
I actually wanted to test the car so bad I ended up driving it to Vancouver, BC and back yesterday, stopping at the Burlington SC on the way up and back. On the way there, autopilot stopped working ("driving assistance features unavailable", common issue it seems), and I realized there was a rattle somewhere in the rear right of the car on some parts of the road. Other than that, it drove great. The car is still under factory warranty until November so I am hoping to get all the issues fixed by then and then just drive it with regular maintenance as expected.
Now I finally understand why people love these cars so much and are happy with the purchase even after going through hell: it's a wonderful experience, like no other. If Tesla could improve customer service and repair times, I am sure they'd be selling a lot more of these.
One can hope that Tesla would forge more relationships with professional third parties like the one you bought from. I think it would serve them well to outsource more service and used vehicle sales.
When you grip too tightly, things break.
Congrats and thanks for sharing!
Sounds like you got a great deal and with it still under warranty, you can get any issues fixed. Congrats.
How did it go? Never heard back from you. I assume you've been driving so much that you haven't had time.will do.... it's this Friday @ home
I have the check list ready to go, but want to have a Plan B given some of the horror stories here.
I actually dropped the car off for service and Tesla found that radar bracket was damaged, the radar was uncalibrated and radiator right behind it was caved in. They want to replace all of it. I messaged the dealer and they apologized and said they would pay for all those repairs since they missed them in their own inspection. Very unexpectedly positive experience so far.
Hi Robert, No such luck
I decided to switch out to another 85D after refusing delivery on the 70. To be continued...In in the interim over the last month CPO prices have dropped steadily and so has M3. So the longer I wait...
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That's too bad, but sounds like you have an honest dealer, which is very hard to find. I'm glad you're getting it fixed.
That's too bad. Have my fingers crossed for you.Hi Robert, No such luck
In in the interim over the last month CPO prices have dropped steadily and so has M3. So the longer I wait...
Tesla CPO (used) purchase Timeline (an update to my process)
12/21/18 put down my deposit and uploaded all documents on Tesla model S 70 with 26,230 miles located about 3 hours away from me.
12/25/18 Learned there was a voluntary recall on steering box bolts
12/27-12/30/18 Tried in vain through sales, service and delivery channels to get recall taken care of before acquisition
1/2/19 Was informed that I would be put on the schedule for pick in the next few days
1/4/19 Picked up my car. It was immaculate and even better than I expected. There weren’t any scratches or dings. I was on cloud nine!
1/7/19 Figured out how to check the tire pressure and discovered one highly over inflated tire (76psi) and one loosing pressure and low (44 and the next day 42). Immediately contacted sales, service and delivery channels about the issue.
1/10/19 Tire that was losing air was too flat to drive so roadside came and gave me loaner tire
1/11-1/15/19 conversations with service and sales channels about tires
1/18/19 Service appointment to get my tire back and return loaner and get steering bolt recall completed. Tesla did the right thing and gave me two new tires - one to replace overinflated tire and one to replace damaged tire.
1/22-1/30 started inquiring about permanent tag and title since I paid cash for the car and the DMV website still shows original owner mileage.
1/31/19 Went to local service center to pickup second temp tag
2/7/19 - Increased my assertiveness about getting permanent tag and title. Call the location processing all tags for Florida and spoke with management there. A 3rd temp tag was delivered while I was on the phone with manager. She confirmed that to be street legal, that tag needed to go on the car and assured me I would have my permanent tag before it expired 3/3/19.
2/11/19 DMV shows my information today! I’ve been checking it everyday since acquiring the car. I now know my tags are on the way.
2/12/19 Tesla sent me a Fedex delivery notification for the tags.
2/13/19 Have driven car over 2000 miles already. Tags to be delivered today!
12/21/18 put down my deposit and uploaded all documents on Tesla model S 70 with 26,230 miles located about 3 hours away from me.
12/25/18 Learned there was a voluntary recall on steering box bolts
12/27-12/30/18 Tried in vain through sales, service and delivery channels to get recall taken care of before acquisition
1/2/19 Was informed that I would be put on the schedule for pick in the next few days
1/4/19 Picked up my car. It was immaculate and even better than I expected. There weren’t any scratches or dings. I was on cloud nine!
1/7/19 Figured out how to check the tire pressure and discovered one highly over inflated tire (76psi) and one loosing pressure and low (44 and the next day 42). Immediately contacted sales, service and delivery channels about the issue.
1/10/19 Tire that was losing air was too flat to drive so roadside came and gave me loaner tire
1/11-1/15/19 conversations with service and sales channels about tires
1/18/19 Service appointment to get my tire back and return loaner and get steering bolt recall completed. Tesla did the right thing and gave me two new tires - one to replace overinflated tire and one to replace damaged tire.
1/22-1/30 started inquiring about permanent tag and title since I paid cash for the car and the DMV website still shows original owner mileage.
1/31/19 Went to local service center to pickup second temp tag
2/7/19 - Increased my assertiveness about getting permanent tag and title. Call the location processing all tags for Florida and spoke with management there. A 3rd temp tag was delivered while I was on the phone with manager. She confirmed that to be street legal, that tag needed to go on the car and assured me I would have my permanent tag before it expired 3/3/19.
2/11/19 DMV shows my information today! I’ve been checking it everyday since acquiring the car. I now know my tags are on the way.
2/12/19 Tesla sent me a Fedex delivery notification for the tags.
2/13/19 Have driven car over 2000 miles already. Tags to be delivered today!
UPDATE:
Just made my third appointment yesterday in my two months of ownership.
1st appointment - they fixed and updated tire pressure sensors. They also did a thorough check of the car. Brooklyn Service Center was quick and knowledgeable.
2nd appointment - replaced rear driver’s side tail light because water was entering. Sunroof was making weird cracking/crackling noises all the time. Bluetooth phone connection problems but they couldn’t replicate. After pickup all seemed fixed.
Upcoming 3rd appointment - water still entering tail light. Specifically reverse light. Phone connection problems persist (I did document them so they can look up the logs). Sunroof is now making cracking noise whenever I hit a bump. I opened the sunroof yesterday and saw that their fix was gaffers tape on the front sunroof clip (I’m not kidding). And NOW my passenger side door opens on its own (not kidding). When I get out of my car the passenger door will open. When I get in my car, the passenger side door opens. Often don’t realize until I put the car into drive and I get a warning that a door is open.
Service appointments I had with the three Honda Accords I had in the first five years? Zero.
Conclusion - I made a mistake buying this car. I did my research. I heard and read that these cars have problems. Doors, sunroof, motors, fit and finish, etc. But I ignored this and bought into the brand and now I’m reaping the benefits of my ignorance.
Just made my third appointment yesterday in my two months of ownership.
1st appointment - they fixed and updated tire pressure sensors. They also did a thorough check of the car. Brooklyn Service Center was quick and knowledgeable.
2nd appointment - replaced rear driver’s side tail light because water was entering. Sunroof was making weird cracking/crackling noises all the time. Bluetooth phone connection problems but they couldn’t replicate. After pickup all seemed fixed.
Upcoming 3rd appointment - water still entering tail light. Specifically reverse light. Phone connection problems persist (I did document them so they can look up the logs). Sunroof is now making cracking noise whenever I hit a bump. I opened the sunroof yesterday and saw that their fix was gaffers tape on the front sunroof clip (I’m not kidding). And NOW my passenger side door opens on its own (not kidding). When I get out of my car the passenger door will open. When I get in my car, the passenger side door opens. Often don’t realize until I put the car into drive and I get a warning that a door is open.
Service appointments I had with the three Honda Accords I had in the first five years? Zero.
Conclusion - I made a mistake buying this car. I did my research. I heard and read that these cars have problems. Doors, sunroof, motors, fit and finish, etc. But I ignored this and bought into the brand and now I’m reaping the benefits of my ignorance.
wow. Robert, thx for the update. What's your build date again?
Looks like I dodged a bullet refusing my MS delivery. I'm still debating b/t SR+ M3 and the LeMR though with the price drops. I know their build quality isn't that great, but the tech is great for $37K
Looks like I dodged a bullet refusing my MS delivery. I'm still debating b/t SR+ M3 and the LeMR though with the price drops. I know their build quality isn't that great, but the tech is great for $37K
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Build was April of 2014, I think. I have a friend that just bought a Model 3. He has had some minor problems, but nothing major.
Pismo
Member
Great to hear - was that bought from Paramount motors? I went and checked out a car there and see where you are coming from in regards to the "low pressure" and Tesla IQ.
It was a black 85D w/19s?
When I was shoppping, they mentioned it "may" be possible to buy an ESA from Tesla since its hard for them to track which cars are from private etc. 3 cars, they have sold past 2 months, the owner purchases an ESA.
Glad it all worked out well.
I am still lurking around - yes the Seattle Tesla used section is awful, however, since I am willing to travel somewhere on the west coast, I am using EV-CPO to just lurk, and find the perfect one.
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