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CPO Experience/Process December 2018
- Thread starter robertmanning
- Start date
I'll be there at 5pm tonight for delivery. Tell me what car it is and I'll look out for it.
Hey robert
Congrats on your pickup tonight. Hope it goes smooth.
My car is a 2015 model s 75d
White with gray interior.
They said it arrived their last night.
delivery scheduled for 12/22 10am, flight purchased flying from Atlanta to Orlando to pickup and drive back.
12/19, reached out to advisor making sure everything will be ready saturday, due to hearing all the horror stories of people getting last minute delays, was assured it will be fine.
12/20, delivery specialist reached out confirming car is ready for 12/22 delivery 10am
12/21, got a call at 1pm saying headlight had a crack and car will not be ready until 12/26
This is my 4th Tesla delivery since 2014 and not once has it been without drama
12/19, reached out to advisor making sure everything will be ready saturday, due to hearing all the horror stories of people getting last minute delays, was assured it will be fine.
12/20, delivery specialist reached out confirming car is ready for 12/22 delivery 10am
12/21, got a call at 1pm saying headlight had a crack and car will not be ready until 12/26
This is my 4th Tesla delivery since 2014 and not once has it been without drama
UPDATE Saturday December 22, 2018
If I wrote the words I'm feeling right now, I would get kicked off this forum.
I'm AGAIN on the train to Mount Kisco to pick up my Model S and my phone rings as the train doors close. Yup. Tesla. Yup. Canceling the delivery. AGAIN. Saying there is something wrong with the air suspension and it's not going to pass inspection. This means they just started prepping the car which means they have done nothing since yesterday when my delivery was supposed to happen.
PISSSSSEEEDDDDD!!!!!
Email from them
"
I’m sorry to have had to relay the bad news to you and that we couldn’t make your delivery work today. You are absolutely right that your delivery has not been handled the way we should have and I am disappointed that you haven’t had a great experience. Please keep my information (in my signature below) and I would be happy to see through your final steps so that we can make things right.
We have rescheduled your delivery for when you return from vacation on January 4th, 2019 at 1:00PM.
Apologies again and we will see you soon,"
If I wrote the words I'm feeling right now, I would get kicked off this forum.
I'm AGAIN on the train to Mount Kisco to pick up my Model S and my phone rings as the train doors close. Yup. Tesla. Yup. Canceling the delivery. AGAIN. Saying there is something wrong with the air suspension and it's not going to pass inspection. This means they just started prepping the car which means they have done nothing since yesterday when my delivery was supposed to happen.
PISSSSSEEEDDDDD!!!!!
Email from them
"
I’m sorry to have had to relay the bad news to you and that we couldn’t make your delivery work today. You are absolutely right that your delivery has not been handled the way we should have and I am disappointed that you haven’t had a great experience. Please keep my information (in my signature below) and I would be happy to see through your final steps so that we can make things right.
We have rescheduled your delivery for when you return from vacation on January 4th, 2019 at 1:00PM.
Apologies again and we will see you soon,"
bigbear
Member
Tesla can f off. I'm done with their CPO program.
I just got an email from Tesla to take a survey on their customer support. Spent about 20 minutes trying to provide constructive feedback without flat out saying they appear to be completely retarded and seem to have no clue what they're doing. It's obviously not intentionally, but their training, education and communication is the worst I've ever seen from any company I've ever dealt with. I provided them examples of some of the stuff I dealt to illustrate just some of what we're dealing with. Probably won't change anything, but I hope they do something because it's pretty bad.
bigbear
Member
My service clown is telling me I can't get my deposit back, should I just do a charge back on my cc?
Unbelievable. They are blindly saying these cars are ready without actually KNOWING they are ready. Are the cars that good that you continue to put up with this? And are they covering your plane ticket?
At one point (just in 7 measly days) they lost the car and had no idea where it was (51 miles away in Neughburg NY or something like that)....when I did actually pick it up, the odometer went from 23k to 24k b/c the listed mileage was almost 24k and it caught my eye....I ran the #s and it was 51 miles more on the odometer then listed.....(doubt I would have noticed had it not been obvious of the 23,989 change to 24k when I picked up)....so that means while they were waiting for it to arrive to the Mt Kisco SC, they realized f*ck! And went to go get it and drove it back to the SC themselves....smh....I feel for you all....seriously.
The cars are that good, haha. They were going to pay for a rescheduled flight, but I think i convinced them to ship the car instead. Hopefully they won't surprise me with a $2000 bill on delivery day.
I did that with Amex when i was searching for an inventory car, they took care of it.
I am so glad I actually went and read through this forum and decided not to buy it. This is absolutely horrendous. What does this say about Tesla? Curious, how much sugar would you put up with from any other company before suing them/flooding them with terrible reviews all over the place? Sure, Tesla is pushing the limits and doing great things, but everything listed here is inexcusable.
bigbear
Member
oh my god! that is horrible! i seriously hope they don't do that to me. I will be coming from Long Island to get the car in Mt. Kisco.
by the way my name is Nick.
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