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CPO Experience

Discussion in 'Model S: Ordering, Production, Delivery' started by tracksprinter, Apr 27, 2016.

  1. tracksprinter

    tracksprinter Member

    Joined:
    May 12, 2015
    Messages:
    18
    Location:
    Columbus, Ohio
    After months of being patient waiting on CPO's to return, the wait is finally over! I ordered my CPO 2012 Signature P85 on April 5th and it was delivered today April 27th from Florida to Ohio. The wait was extremely long from the day of order to the day of delivery with poor communication along the way. After speaking with my delivery specialist today, it's understandable why the wait was so long but I do wish the reasons were communicated during the process. The car went through extensive reconditioning which took the majority of the time. Either way today was extremely special as I have been waiting for a Tesla for YEARS!. CPO's dropping into the low to mid $50's made a Tesla a reality for me and my family. I never imagined a P85 dropping below $55k, let along that price with a new warranty. I've posted a photo below because no picture means it didn't happen!
     
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  2. DÆrik

    DÆrik Member

    Joined:
    Feb 14, 2016
    Messages:
    330
    Location:
    Colorado
    Looks great and sounds like an even better deal! Congrats!

    Thanks Erik
     
  3. BEEZR

    BEEZR Member

    Joined:
    Feb 19, 2016
    Messages:
    196
    Location:
    Seattle, WA
    Do you mind sharing the specs/options/price? Thanks.
     
  4. Fusion

    Fusion Member

    Joined:
    Apr 13, 2016
    Messages:
    142
    Location:
    San Francisco
    I'd like to know what options you got also! I just put a deposit down for mine and can't wait to get it!!! Congrats!
     
  5. tracksprinter

    tracksprinter Member

    Joined:
    May 12, 2015
    Messages:
    18
    Location:
    Columbus, Ohio
    Sure. It was a Signature P85 with 21" Silver Rims, Pano roof, Studio Sound, Tech Package, Twin Chargers, Carbon Fiber Spoiler, Carbon Fiber Decor, Black Performance Interior. Fusion, what options does yours have? I'm just in love with this car.
     
  6. mrjedistud

    mrjedistud Member

    Joined:
    Aug 3, 2015
    Messages:
    158
    Location:
    New York
  7. Vik Patel

    Vik Patel P90D

    Joined:
    Apr 6, 2016
    Messages:
    38
    Location:
    Novi, MI
    Congrats! How many miles were already on it?
     
  8. Saleen09

    Saleen09 Member

    Joined:
    Apr 10, 2015
    Messages:
    19
    Location:
    Seattle, WA
    he mentioned warranty above so under 50K would be my guess :)
     
  9. tracksprinter

    tracksprinter Member

    Joined:
    May 12, 2015
    Messages:
    18
    Location:
    Columbus, Ohio
    41k miles. I was offered a CPO with over 53k miles and it also included the warranty.
     
  10. elmoll

    elmoll Member

    Joined:
    Sep 13, 2012
    Messages:
    10
    Location:
    Maryland
    I just put a deposit down on a CPO also. It had a little over 50k miles and it is eligible for CPO.
     
  11. Fusion

    Fusion Member

    Joined:
    Apr 13, 2016
    Messages:
    142
    Location:
    San Francisco
    [​IMG]
    41k miles
     
  12. 13P85plus

    13P85plus Member

    Joined:
    May 23, 2016
    Messages:
    50
    Location:
    Albuquerque, NM
    Who was your Delivery Contact? I've yet to hear from mine and my car was listed on the website!
     
  13. wildtigg3r

    wildtigg3r Member

    Joined:
    Feb 16, 2016
    Messages:
    46
    Location:
    San Diego, CA
    How extensive was the reconditioning? Was the car is bad shape?
     
  14. kyalami

    kyalami Member

    Joined:
    Apr 29, 2015
    Messages:
    75
    Location:
    Providence, RI
    22 day wait time for a CPO is not unusual considering the reconditioning and shipping involved. Mine took 5 weeks, but it was worth it in the end. Some things should not be rushed!
     
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  15. Jo-

    Jo- Member

    Joined:
    Jul 24, 2015
    Messages:
    68
    Location:
    Shiloh, IL
    I'm on day 31 of my wait.
     
  16. 13P85plus

    13P85plus Member

    Joined:
    May 23, 2016
    Messages:
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    Location:
    Albuquerque, NM
    You only say this because you have your car and no longer have to wait! Lol
     
    • Like x 1
  17. JPUConn

    JPUConn Member

    Joined:
    Aug 11, 2014
    Messages:
    350
    Location:
    CT
    Reserved my CPO on 5/4 and so far the same as the OP with sub-par communication and response. I called Tesla HQ as well to see if they could help and they just put me back in touch with my original DS who's voicemail isn't even setup on his cell phone and has yet to proactively reach out to myself of the location the car is being shipped from.

    My DS said he couldn't get pictures of the car bc it was in Colarado. I called the service center in Colarado with the Vin and they immediately sent the local DS pictures of a filthy car sitting in a dirt lot.

    I've been told to expect an early June delivery but no one could tell me of the cars current condition or location or even a window of time they expect it to get on a truck.

    I do hope it's worth it in the end because this is not a scalable/sustainable process.
     
  18. Boourns

    Boourns Member

    Joined:
    Mar 9, 2016
    Messages:
    658
    Location:
    Dallas
    ^Did you work with a CPO adviser or did you reserve online? If just online, look through the other CPO threads to find the CPO person for your region. He or she will likely have more info than your DS at this point.

    Mine took about 2.5 weeks from deposit to delivery.
     
  19. Cgen

    Cgen Member

    Joined:
    May 9, 2016
    Messages:
    6
    Location:
    Minneapolis
    I put down my deposit on a CPO P85+ on April 29th and still currently waiting. Communication with my DS has been a hit or miss so far.
     
  20. JPUConn

    JPUConn Member

    Joined:
    Aug 11, 2014
    Messages:
    350
    Location:
    CT
    CPO advisor. He passed the buck to the DS after the deposit cleared.

    I'm being overly patient on this because I am thrilled to be getting this car but there is room for considerable process improvement and opportunity to add a simplified digital checklist and communication portal within mytesla.

    1. Upon deposit the vehicle window sticker or similar should be posted.
    2. Photos of the actual vehicle and its imperfections should be made available on the customers mytesla portal. Buying a car sight unseen can be nerve wracking.
    3. Estimated times for activities prior to delivery should be posted to mytesla with comments as applicable. Inspection, repair/replacement of parts and if so what, paint correction and repaint if so what, and a summarized CPO checklist in this same location
    4. If the vehicle is being transported the expected transport pickup should be included
    5. Pre delivery checklist also posted with the customer indicating that their charging, insurance, financing, and if applicable trade-in is read to go.
     

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