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CPO purchase update or the lack thereof

Discussion in 'Model S' started by KL670, Jun 17, 2017.

  1. KL670

    KL670 Member

    Joined:
    Feb 7, 2016
    Messages:
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    Location:
    San Francisco
    I placed an order on the Tesla website for a P85 on 6/13/17 and I was notified that I'd be contacted by a delivery specialist. So far it's been nothing. Not only that, My Tesla say it'll take 8-10 weeks for the car to be delivered. I must say that sounds like an awfully long time given I'm in San Francisco and the car is also in the Bay Area!
    I understand the recent flood of CPO sales but I just wish the DS would be a bit more communicative. Aside from that, the CPO person named Derek has been awesome. I cannot thank him enough for finding the car that I got.
     
  2. whitex

    whitex Active Member

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    DS not responding for new or CPO cars has been an ongoing problem with Tesla since the beginning. They must either be completely overloaded, or have no incentive whatsoever to keep the customer engaged.
     
    • Like x 1
  3. cwave1

    cwave1 Member

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    Oct 26, 2013
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    Location:
    Mississauga, ON, CANADA
    When I got mine this past January, I needed to pester them just to find out who the DS would be.

    I later pestered numerous times for updates and the DS was surprised when the car was already on his lot and ready and he didn't know it (it originated in Montreal and I was picking it up in Toronto).

    Keep pestering them and don't assume that any timeline you see is accurate.

    Finally, congrats on the order. Regardless of what happens with the purchase experience, you will love the car.
     
  4. Jsilva

    Jsilva Member

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    Jun 18, 2017
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    Location:
    Dartmouth, Ma
    I am in the process of buying a CPO as well. I purchased a p85 on 6/13 and my DS has been awesome (Christian Newcomb in Dedham). He actually called me before I even purchased because I had a few questions. He has been in touch with me every step of the way.
     
  5. KL670

    KL670 Member

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    Location:
    San Francisco
    Congrats to you as well
    So when did you DS contact you after you placed the deposit? It's just been the Derek, CPO gentleman, who's been in communication with me. How long is your estimated delivery wait time?
     
  6. The Pope

    The Pope Member

    Joined:
    Jun 15, 2017
    Messages:
    34
    Location:
    Chicago
    My CPO person gave me the name and email of my DS, so I emailed him and asked some questions and requested some pics. He called me and gave me some updates (my car is already at the pickup location) and sent me pics of the car.
    I ordered on 6/8. I hope I will have my 85 in a few weeks.
     
  7. Az_Rael

    Az_Rael Supporting Member

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    Location:
    Palmdale, CA
    I wasn't put in contact with my DS until several weeks into the process and I had an actual delivery date. I communicated with the CPO Advisor up to that point, who did answer all my questions, provided me photos, etc. I didn't even know he wasn't going to follow the process all the way through until he transferred me (I didn't know there were two different roles).

    I would just continue to hit up whoever your current contact is for info. That is what I did.
     
  8. vesder21

    vesder21 Member

    Joined:
    Dec 20, 2015
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    Location:
    Ohio
    my first CPO experience from almost 2 years ago was amazing! from deposit to delivery it took approximately 3 weeks with a representative contacting me 2 days later and touched based with me throughout the sale. they even sent photos prior to me accepting the car and kept me up to date.

    however for my second CPO (which i'm in the process of going through right now after placing my deposit on 6/6/17) has been a completely different and negative experience with a few emails that have gone unanswered and 1 returned phone call after i left 2 messages. i understand that they received a few hundred extra orders from this fire sale, but should communicate out expectations on when the CPO agents will be in contact.
     
  9. iluvmacs

    iluvmacs Member

    Joined:
    Jan 27, 2014
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    Location:
    Madison, WI
    I bought one of the "fire sale" ones on 6/7, and I got a phone call the next day. Since then, just one email update to say the transport had been ordered, and I'd hear again soon with an update. Total time to delivery was expected to be 4-5 weeks (car in LA; delivery in Chicago).
     
  10. KL670

    KL670 Member

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    You just inspired me to start another thread on our CPO cars. I'll get to that in later.

    Just this morning I emailed my CPO guy and asked him for some pix as I was just too anxious to something, anything. He emailed back a few pix of my car being worked on. That confirmed that my purchase was real! Lol. Now we're a week in, hopefully it won't take another 8-9 weeks before delivery.
     
    • Like x 1
  11. Therapuetics

    Therapuetics New Member

    Joined:
    Jun 19, 2017
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    Location:
    Connecticut
    I just wanted to add to this discussion my experience
    Deposit on 6/3 on 2016 cpo with only 6k miles
    6/5 certified pre owned advisor emails me
    6/6 spoke to delivery specialist mt kisco , so far great communication. The time frame 3 to 6 wks . The car is boston and being shipped to connecticut for inspection. The finally mt kisco
    6/10 as suggested by DS purchased wall charger and shipped to Mt kisco, as suggest because it was a surprise for the wife and kids
    6/13 got an email for DS wall charger arrived and he will hold it until delivery
    6/18 cat is out the bag family found out so I see how to get the wall charger before delivery. So I emailed DS.

    We have a stay cation plan to Portland maine and would love to take it july 2.
    DS is aware and called service center to see about expediting
    So far my family have our fingers crossed!
     
  12. Therapuetics

    Therapuetics New Member

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    Connecticut
    I was looking for an updated cpo checklist on delivery date
    P.s I saw the 2014 cpo but seeking more recent
     
  13. nexsuperne101

    nexsuperne101 Member

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    Location:
    London, England
    I will watch this post, as I am just about to buy a P85, and also want to know if I will have it for my birthday (8th August). First time buying a CPO, so didn't know what the time frame was like.
     
  14. nexsuperne101

    nexsuperne101 Member

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    At what point did you have to pay in full/sign the finance agreement?
     
  15. JPUConn

    JPUConn Member

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    Location:
    CT
    I went through similar last June with my CPO purchase. As a public company Tesla is scrambling to expedite delivery of new/inventory vehicles. Unfortunately CPO is a lower priority for an already very lean delivery team. The waiting will be worth it!
     
  16. Therapuetics

    Therapuetics New Member

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    Location:
    Connecticut
    To my surprise I have a pickup scheduled for tomorrow
     
    • Like x 1
  17. KL670

    KL670 Member

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    Be sure to check every inch of the car. Mine had a lot of minor pronlems and they're currently fixing them. Congrats and good luck on yours.
     

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