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CPO Warranty = second class owner?

Discussion in 'Model S' started by daxz, Apr 13, 2018.

  1. daxz

    daxz Member

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    I had my P85 in for a warranty repair. The charge port door was fixed quickly at no cost. When I brought the car in I also said that the power brake booster was noisy. I have seen this is a known noisy condition so I didn't think Tesla would do anything with it but wanted to be make sure it was OK. Their response was - the noise does not indicate a problem but since you have a CPO warranty we wouldn't be able to do anything about the noise. I'm not sure why my CPO Warranty was pointed out as a reason they wouldn't do anything about the noise. I suspect that this just may have been an excuse to not look at it and not put it on the service invoice as a concern. My car is an 10/2014 with 43K miles, Wouldn't it have still be covered under standard warranty anyway?

    ToothSlayer's 17+ page short and to the point thread is making me question the CPO warranty comment.
    I know there was a recent change with reconditioning of "used inventory" purchases but is there something retroactively happening with CPO warranty too?
    https://www.tesla.com/sites/default/files/model-s-preowned-warranty.pdf
     
    • Informative x 1
  2. Plan B

    Plan B Active Member

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    You should call them and ask. I am curious as well.
     
  3. Az_Rael

    Az_Rael Supporting Member

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    • Informative x 1
  4. Qbenjamin

    Qbenjamin Frugal But Classy!

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    The subtle little discrepancies are starting to pile up with Tesla. I don't care if the car is new or CPO, there's a certain standard that comes with buying a new car at over $80K. The same can be said when you're buying a used car at over $60K. Expectation management shouldn't be hidden for the customer to figure out.
     
    • Like x 2
  5. daxz

    daxz Member

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    The advisor I spoke to thought that there was something different between CPO/New but wasn't able to locate anything specific they could give me. Their manager is suppose to call me back...
     
  6. DanKC

    DanKC Member

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    Wonder if the adviser was new and mixing up CPO and ESA.
     
  7. Uncle Paul

    Uncle Paul Well-Known Member

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    Most manufacturers offer different warranties for CPO vehicle than the new ones.

    Some offer even better warranties for their CPO vehicles, and this gets them higher prices.
     

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