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Crack in Roof—Options?

PianoAl

Member
Dec 15, 2019
736
455
Far Northern California
Today I noticed a crack in the glass on the roof. No idea what caused it. It's not near the roof rack supports.

What are my options? Thanks.

Crack.jpg
 

stopcrazypp

Well-Known Member
Dec 8, 2007
9,936
4,850
Today I noticed a crack in the glass on the roof. No idea what caused it. It's not near the roof rack supports.

What are my options? Thanks.
Look closely to see if you see any signs of an impact along the crack. If there is no sign of impact, Tesla usually will replace it under warranty.
 
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Perscitus

Member
Jan 29, 2019
755
458
New York
Zero chance of Mobile Service doing the replacement. Service Center will do their best to put the blame for the crack on you, but should be fairly easy to contest that here.

Careful with Service Center damaging the trim or paint or the other window panes while replacing. Take good 'before' photos of the rear window and roof pillars on both sides.
 
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PianoAl

Member
Dec 15, 2019
736
455
Far Northern California
Make an appointment via the App
Since the nearest Center is over 200 miles away, that probably wouldn't work so well. I'd like to speak with someone first.

Best would be if the mobile service could come and take a look tell me whether it would be a warranty repair. If not, I'd probably just want to have somebody treat it to keep it from spreading.
 
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DSolie

Pew Pew
Jul 2, 2020
275
630
Olympia, WA
Since the nearest Center is over 200 miles away, that probably wouldn't work so well. I'd like to speak with someone first.

Best would be if the mobile service could come and take a look tell me whether it would be a warranty repair. If not, I'd probably just want to have somebody treat it to keep it from spreading.

My answer doesn't change. Make an appointment in the app. Add the photos and tell them your distance issue. Request a ranger appointment. You'll get a response back in 24 hours max. If you somehow get a chance to talk to a person at the SC, they first thing they are going to do is tell you to do is send pics.. via the app.
 
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