TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

Cracked Main Screen = Bad Time

Discussion in 'Model 3' started by kbecks13, Nov 24, 2018.

  1. astrowunder

    astrowunder Member

    Joined:
    Oct 5, 2018
    Messages:
    133
    Location:
    Wisconsin
    It was definitely challenging for me to get all the darned dust spots off, but it comes with little adhesive pads that remove it really well- the trick is being ready to drop before any more of the little buggers get on there! Mine came out perfectly, but it took a lot longer than I was expecting because of keeping up with the dust particles
     
    • Love x 1
  2. whatthe2

    whatthe2 Member

    Joined:
    Dec 16, 2016
    Messages:
    761
    Location:
    Denver, CO
    As promised, here are some pics of the AO Matte.

    In the top one, you can see fingerprints when the sun is on it, but they are far less noticeable than before. And this is after several days without wiping screen clean.

    012FF79A-3583-49BF-961E-CACDAED2024C.jpeg 78756439-3398-4737-86C2-0900B5D7B491.jpeg
     
    • Informative x 1
    • Like x 1
    • Love x 1
  3. kbecks13

    kbecks13 Member

    Joined:
    Dec 27, 2017
    Messages:
    963
    Location:
    SoCal
    Uh..yes, i barely made contact with the screen and it cracks. That is pretty much a failure under normal usage and is very likely due to manufacturing defects in the glass itself making it easy to crack from residual internal stresses.

    Most screens can take direct impact from objects falling multiple feet and this screen cracked from a phone, in my hand, being placed into the charging cradle. I don't move my arm at 10 ft/s, so i'm pretty darn sure the impact wasn't very severe.
     
    • Like x 1
  4. kbecks13

    kbecks13 Member

    Joined:
    Dec 27, 2017
    Messages:
    963
    Location:
    SoCal
    You're right that they don't have to do this, but they basically do this as "goodwill" towards the customer. Since this is my 2nd Model 3 and my last one was in this same service center for a month getting a battery replacement after the service tech spilled coolant in it doing a factory bulletin part replacement, i think i will be able to get the shop to cover this in part to make up for previous incidents.

    Also on the phone front, i've NEVER had a phone screen crack without dropping it from multiple feet. If i ever had a screen crack from normal usage (i.e picking up or putting down) i would definitely push for the manufacturer to cover it.
     
    • Informative x 1
  5. xcat

    xcat Member

    Joined:
    Aug 26, 2016
    Messages:
    71
    Location:
    Buffalo Grove IL
    I still have the original screen protector that came with delivery.
     
  6. iaonbb

    iaonbb Member

    Joined:
    Jul 21, 2018
    Messages:
    30
    Location:
    Mile High
    Mine did this as well but a quick reboot fix the problem and it is never returned. I think the suggestion of doing it in clean screen mode is the way to go, plus you can see if there's any dust on there. Somehow I miraculously got mine perfect the first time centered and with no dust particles
     
    • Love x 1
  7. BenR

    BenR Member

    Joined:
    Apr 8, 2018
    Messages:
    69
    Location:
    Murfreesboro, TN
    I did do it in screen-clean mode, and the phantom-touching promptly brought it out of screen-clean and then did all sorts of wacky stuff. Rebooted to get it to come back, phantom-touching started up again maybe 15 seconds after reboot. Removed screen protector, reboot again and back to screen-clean mode to try to reinstall a bit more "lightly." It didn't work - exact same thing happened again once it was on.

    It was the RPM screen protector so that may have something to do with it (ordered several products from them and had issues with all of them; someone else's might work better) but the experience definitely made me appreciate the benefits of not using a screen protector...
     
  8. Jaywlker

    Jaywlker Member

    Joined:
    Nov 8, 2018
    Messages:
    199
    Location:
    North Scottsdale
    This is the manufacture & style that I used. Not the cheapest, but I’ve had excellent results with it.

    https://www.amazon.com/gp/aw/d/B07FF17DFQ
     
  9. Vines

    Vines Member

    Joined:
    Jul 20, 2018
    Messages:
    663
    Location:
    Scotts Valley, CA
    Sucks to hear your screen broke with such little force, sounds like you got unlucky and hit the glass just right on the edge.
    While a manufacturing defect is possible, any tempered glass is very delicate to edge damage, and will easily shatter even to very light impacts. I'll bet you could hit your phone quite hard on the face of the class and have no damage.
    Does your phone have a case itself? What kind of phone is it? Does it have a metal or plastic frame?
    If this starts being a thing that happens more often I could see a redesign of the plastic bezel of the TM3 so its slightly proud of the glass face.
    I have the AO protector and am super happy with it. Barely notice its there, rarely see glare.
     
  10. kbecks13

    kbecks13 Member

    Joined:
    Dec 27, 2017
    Messages:
    963
    Location:
    SoCal
    No case, it's a pixel 3 and i think the camera (which sits proud) hit the edge of the glass. I think having the glass sit under a protective lip that extends a few mm wouldn't be a bad idea, they have the real estate between the edge of the actual screen and the glass as it's designed currently.
     
  11. TexasTeslaRacing

    Joined:
    Dec 19, 2015
    Messages:
    594
    Location:
    North Dallas, Texas
    kbecks13, noooooo! Sorry to hear about your screen.
     
  12. Vines

    Vines Member

    Joined:
    Jul 20, 2018
    Messages:
    663
    Location:
    Scotts Valley, CA
    Glass on glass if the worst, as the resonance frequencies are nearly aligned, same reason why thiefs use spark plugs to break safety glass windows. Using the right frequency means only a tiny force is required to destroy the glass. Agree a 2 or 3 mm lip would probably be enough to ensure crud didn't get caught at the edges and still protect the glass from events like this.

    Show us a picture of the fracture please?
     
  13. kbecks13

    kbecks13 Member

    Joined:
    Dec 27, 2017
    Messages:
    963
    Location:
    SoCal
    See first post, it is a very thin fracture that goes from the point shown in the photo all the way to the top edge of the screen. The crack itself does not even catch a fingernail and isn't super easy to see.
     
    • Informative x 1
  14. Vines

    Vines Member

    Joined:
    Jul 20, 2018
    Messages:
    663
    Location:
    Scotts Valley, CA
    Interesting, not how I would have expected that to look if it was a glass on glass edge hit, but my glass experience is more with large building size windows.
    If it was glass on glass at the edge grain I'd have expected to see a pure shatter pattern. It looks like a impact at the face, but on the edge caused the half bulls eye, and that propagated to the crack.
    Hope you get it replaced quick, hard to blame it on manufacturing though better factory edge preparation does lead to better resistance to these kinds of damages.
    Maybe someone needs to make a silicone rectangular ring in grey or black similar to tablet protection if we see this happen more than the freak occasion. Definitely glad I got that AO Glass protector to take these hits, worth the cash.
     
    • Love x 1
  15. whatthe2

    whatthe2 Member

    Joined:
    Dec 16, 2016
    Messages:
    761
    Location:
    Denver, CO
    I think a silicone or rubber ring around the edge would be great - kinda like Apple did when they had the connectivity problems.

    Not sure a screen protector will help when you hit the chrome edge.
     
    • Like x 1
  16. ngogas

    ngogas Member

    Joined:
    Sep 19, 2018
    Messages:
    726
    Location:
    Utah
    Wow that sucks. I wonder if they would cover this under warranty.
     
  17. kbecks13

    kbecks13 Member

    Joined:
    Dec 27, 2017
    Messages:
    963
    Location:
    SoCal
    Apparently Tesla does a test to check if the screen has any sub-flush damage and if so then it's your fault and you pay.

    I'm most likely going to need to pay for this myself and i'm hearing that the cost to replace it will be approximately $1300, not sure if thats just parts or includes labor :(
     
    • Informative x 3
  18. Vines

    Vines Member

    Joined:
    Jul 20, 2018
    Messages:
    663
    Location:
    Scotts Valley, CA
    Yikes...that's an expensive tap...
    Hope it includes install, but looking around, I think Install is super easy and quick.
     
  19. Dana1

    Dana1 Supporting Member

    Joined:
    May 20, 2018
    Messages:
    581
    Location:
    Houston
    I
    i don’t notice mine at all.
     
  20. Jaywlker

    Jaywlker Member

    Joined:
    Nov 8, 2018
    Messages:
    199
    Location:
    North Scottsdale
    I’m curious: what is ‘sub-flush damage?’
     

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC