Cracked rear glass, service center won’t cover under warranty:m. Options?

[eclipsis]

The rear glass on my Model 3 recently started to crack, and there’s no impact crater/marks on the outside of the glass. The Service Center is saying it looks like glass is cracking in the shape of an impact mark, and that they won’t cover it under warranty.

What are my options at this point?

 

[LionXng]

It looks like it was hit with a baseball to me, I can see why they think it was an impact. Your options are pay for it out of pocket, go through your insurance, or arbitrate against Tesla. I suggest insurance.

 

[sightman]

Insurance...

 

[Dmagyar]

How about golf ball...That's it in the center near the end of the heating grid, right?
Agree, just go with your insurance, I think I was quoted $700 or so for the back glass, even though it's smaller than the top glass which just set my insurance back $1,200, mine was from a rock on the highway.

 

[eclipsis]

It looks like it was hit with a baseball to me, I can see why they think it was an impact. Your options are pay for it out of pocket, go through your insurance, or arbitrate against Tesla. I suggest insurance.

How about golf ball...That's it in the center near the end of the heating grid, right?
Agree, just go with your insurance, I think I was quoted $700 or so for the back glass, even though it's smaller than the top glass which just set my insurance back $1,200, mine was from a rock on the highway.

Tesla quoted me $834.

 

[ucmndd]

What are my options at this point?

1) Replace the glass at your cost

2) Replace the glass through your insurance

3) Don’t replace the glass


That’s a super-obvious impact.

 

[nomis_nehc]

That’s a super-obvious impact.

Right? Unless OP can post better pictures, but otherwise, that looks super obvious there was an impact.

 

[TLLMRRJ]

Can't really see the crack properly in that pic. It's really hard to make out what is the damaged glass and what is reflection.

Depending on what it really looks like, another option is glass repair. If you find an independent guy that is skilled at it, they can make these cracks almost disappear. And since it's on the back, you may not notice it at all.

 

[Dmagyar]

Tesla quoted me $834.

I misspoke, wasn’t a quote, just a ROM for that glass versus the top glass...

 

[jjrandorin]

I know it sounds like piling on, but looking at that picture, I dont see how anyone could think it was anything EXCEPT some sort of impact.

I also agree with pretty much everyone else, saying your options are basically what @ucmndd said.

 

[Wennfred]

If this is what you’re talking about, looks like someone hit it with something or a rock and there is a impact crater in the middle

 

[toolman335]

Ummmm, yeah, this is a very obvious impact situation. Good grief.

 

[silentcorp]

Safelite replaced mine for free using my insurance.

 

[gaswalla]

seriously not Tesla's issue..

 

[fajitamondays]

 

[deadlion]

Any chance you had Sentry mode active? Perhaps you caught something on video.

 

[TheRFMan]

Any chance you had Sentry mode active? Perhaps you caught something on video.

Would it matter? Something hit the glass, insurance will cover it. That's what it's for.

 

[deadlion]

Would it matter?

Absolutely - subrogation.

 

[TheRFMan]

Absolutely - subrogation.

Good point. I'm used to my own jurisdiction where we have "no-fault" insurance. Your own insurer pays out the claim no matter who is responsible. I'm sure the insurance company will try to recover from responsible 3rd parties or their insurers afterwards, but that's their problem, not mine.

 

[sightman]

I would be inclined to get this fixed at the Tesla service center. Looks like a manufacturing defect