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Cracked Windshield in Toronto - Model S

Discussion in 'Canada' started by dj905, Nov 16, 2016.

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  1. dj905

    dj905 Member

    Joined:
    Jan 16, 2010
    Messages:
    202
    Location:
    GTA, Canada
    My new Model S has a fairly severely cracked windshield (the crack is about 1 metre long). The 'star' is right in the middle of the front facing camera area and it extends to the middle of both driver and passenger side. For some reason I don't fully understand, the autopilot feature still seems to be working fine (but I don't completely trust it).

    I've now been waiting two months for a replacement windshield and have called the service centre 3 times, but it seems that the glass is backordered. Has anyone had a similar experience? The event occurred in mid-September, and I figured that they were all busy with the end of the quarter. Now we are in mid-November :-(

    David
     
    • Informative x 2
  2. DMC-Orangeville

    DMC-Orangeville 85D and John Deere 5100E

    Joined:
    Feb 14, 2015
    Messages:
    409
    Location:
    NW of the 6ix Canada
    I had mine done last fall. In and out in a day. (I suspect I'll be in again sometime - I live on a gravel road). I don't think it will help going third party, as they have to get the glass from Tesla anyways....and I have the wiper de-icer with the winter package, and I'm not sure if I'd trust Apple or Speedy to figure it out.
     
    • Like x 1
  3. TLej

    TLej Little-Known Member

    Joined:
    Dec 29, 2015
    Messages:
    151
    Location:
    Edmonton, Alberta, Canada
    Mine cracked last January...replacement arrived in August. Wrong part number though, so back in the box it went. Haven't heard an update on a new ETA but with it being winter gravel season again, I don't mind waiting until spring now. I was just thinking today I should contact Vancouver to see if it's been forgotten about or just rescheduled on a non-rush basis.
     
    • Like x 2
  4. Camera-Cruiser

    Camera-Cruiser Fully Charged

    Joined:
    Dec 4, 2015
    Messages:
    472
    Location:
    Fullerton, CA
    Just did mine on a my 2013 CPO. 24 hour turn in California.
     
    • Like x 1
  5. dj905

    dj905 Member

    Joined:
    Jan 16, 2010
    Messages:
    202
    Location:
    GTA, Canada
    Thanks for the comments. It looks like I just need to be patient. I will post a picture of the crack later...
     
  6. Koryin

    Koryin Member

    Joined:
    Jul 20, 2014
    Messages:
    64
    Location:
    Victoria
    Bad news for all of you still waiting.

    I had my windshield replaced a few days ago, was ordered around 2-3 weeks ago. I was told the current wait time is 5-6 weeks now.

    The service centre doesn't do it here, they referred me to Speedy Glass which did it just fine.

    Interestingly enough though, the windshield is slightly different than my last one.
     
  7. Footbag

    Footbag Member

    Joined:
    Jun 29, 2013
    Messages:
    503
    Location:
    Edmonton, Canada
    I had the same issue... they ordered the wrong windshield. A bit concerning that the same service center would repeatedly make that mistake...
     
  8. dj905

    dj905 Member

    Joined:
    Jan 16, 2010
    Messages:
    202
    Location:
    GTA, Canada
    Just for reference, here is the stone impact location. I'm quite surprised that the autopilot still seems to work without any apparent issues.

    IMG_1573.JPG
     
    • Like x 1

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