So over three weeks ago I had a rock or something hit the windshield and start a crack. Which is now over half way across the windshield. So I emailed Tesla Service and called my insurance company immediately. Tesla got back to me the next day a recommended that I bring it in and have it replaced by Tesla. State Farm called back quickly and conferenced me in to one of their preferred glass companies. Who said they did not do glass replacement on Teslas. So I told them I would just take it to Tesla as I have AP1 and want to make sure everything is done correctly. So they immediately called the Tesla Service Center to setup the appointment and get price quote for the replacement so that I can be reimbursed. When the SF Agent came back on the line he said Tesla was very unhelpful and almost rude. As they refused to give him any information on a price and said they would contact me with a quote via email. (which I an still waiting on and no it is not caught in my spam filter) So a week or so goes by and I hear nothing from Tesla. So I email the Service Concierge for a status update. To which all I get back is "we are working very hard to get a windshield here for your vehicle". So I emailed again yesterday. I have not received a reply yet. But SF calls me twice a week to check on the status. Funny that my insurance company is giving me better service than Tesla. Has anyone else had this much trouble getting a windshield replaced with the Tesla Service Center?