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Cubby Drawer Give Away - GOOD Tesla Stories

Discussion in 'Model X' started by ToddS, Mar 16, 2017.

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  1. ToddS

    ToddS Member

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    Okay, so I ordered a black cubby like this: Cubby Compartment for Tesla Model X I like it and it works well (it was an early purchase while I was impatiently waiting for my car).

    However, then I saw Norm's (norm) and knew I had to have one. Here is a picture: https://teslamotorsclub.com/tmc/attachments/img_0853-jpg.218037/ His fit and finish is like nothing out there. I highly recommend them!!

    However, that leaves me with a cubby drawer I cannot use. So I would like to give it away. As I said, it is black, so it will go with most trim colors. But how to give it away?

    There are many complaints on these forums and much of it is justified. However, I truly believe that most folks are thrilled with their vehicles (granted some of the posts say it even with their complaints). I also know that Tesla Service Center employees read these forums and I think, for the most part, they do an excellent job (which is often complicated by a company that is still young and making rookie mistakes).

    So, I will give this cubby drawer away free (including shipping) to the BEST story of how a member of a Tesla Service Center helped you (it can be the best delivery story or a Tesla employee/team that has gone above and beyond to make your Tesla experience better). As I have said many times on these forums, the Tesla employees here in West Palm Beach are top notch and deserve kudos!!

    I will let this contest run to the end of this month/quarter so we can capture all those 1st quarter deliveries and experiences. I will let everyone know who won and reach out to the winner.

    Let's add a little bit of positive to this forum!
     
    • Like x 4
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  2. RichardD

    RichardD Supporting Member

    Joined:
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    I will start it off:

    Here is my thread:
    My CPO order and delivery process.

    Here is what I posted:

    Hi all,
    After reading a few of the stories posted about bad service and lack of communication, I wanted to share my experience. I have been searching for the right configuration and price point for a few months. The usual search services were used tesla inventory;ev-cpo.com/hunter/ . Then it happened. My car showed up.

    2015 S85D 39k miles

    EXTERIOR
    • Silver Metallic Paint
    • All Glass Panoramic Roof
    • 19" Wheels
    INTERIOR
    • Black Leather Seats
    • Carbon Fiber Décor / Textile Headliner
    CHARGING
    • Dual Chargers
    OPTIONS
    • Tech Package with Autopilot
    • Smart Air Suspension
    • Ultra High Fidelity Sound
    • Subzero Weather Package
    Under 69,000 (Its my silver unicorn)

    I saw it Saturday and reached out to the local Tesla Houston team with no response. Monday the 23rd I clicked the contact me on the page and within an hour, Brent Seavey (847-579-0028 ext 72102) gave me a call. We discussed the process and I placed my deposit with a ETA for pick up in Denver on February 15th. I thought great enough time to get a flight, convince the wife its a Valentines get away for us and drive the car home from Denver using the supercharger network. I can't tell you just how great Brent was and really took his time explaining the process. At around 7 he called and let me know that surprise the car would be ready for pick up on Saturday. I scrambled and got 2 last minute flights from Houston to Denver on Frontier airlines. I got really lucky at 24.88 each. I know wow.... So Brent passes me to Denton Holt my Delivery Expert Specialist (303-759-0529 opt 4). Denton like Brent was fantastic. We discussed timing and the Colorado blue law. We agreed on Monday Jan 30 delivery and they would pick my wife and I up from the hotel in Denver. All around a class act and great experience. We arranged our trade in and delivered it to the North Houston shop and they were kind enough to drop us off at the airport. Great service there as well Dan was fantastic. We stopped by the Denver sales room on Sunday and Justin took some time to go over Tesla and what the car would be like for us. Fantastic service there too. We did a walk of the car and made some notes and realized there was some items that needed addressed and that the Houston service center would take care of it when we got home. Two days of driving with autopilot and we made it home. The supercharger network worked flawlessly and we had a great time getting to know our new car. While each experience is different, I truly felt the service I received from Tesla and these particular staff members was a result of their dedication to the product they sell.

    Thanks again for reading this, and I hope anyone looking at a CPO considers how well this experience went for me.

    All the best and happy driving,
    Richard
     
    • Like x 5
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  3. xcell

    xcell MX Driver

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    Switzerland
  4. myblubu

    myblubu Member

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    Well, I’ll admit, I have received outstanding service from start to finish with Tesla. I’m a ‘car guy’ – love automobiles! I worked as an engineer in the auto industry for 27 years for one of the big 3 and have enjoyed buying a number of vehicles over the years from various manufacturers (big to small, inexpensive to expensive) – I enjoyed all of them, although I did have some favorites over the years.

    The very first Tesla a saw was a few years ago in CA. We flew there for a cruise and stayed a couple extra days to see the area. When we visited Venice Beach, after what seemed like an eternity searching for a parking space, we finally found a space which happened to be next to a white Model S. I didn’t know what it was and looked all over the car for some sort of name or badging – I somehow missed the name on the rear. But looking in the car I noticed the huge center display and could only imagine what it looked like when active. It took a bit before my wife was able to remind me of why we were there, NOT to look at cars, but to visit the beach! So if anyone owned a white MS a few years ago and parked at Venice Beach only to return to their car to find fingerprints all over their driver’s window – I’m sorry! :) Anyway, I did some research when we got back to the hotel and found what I saw was a Tesla and it was 100% electric. My interest sort of waned at this point, but I did look further and noticed that while Tesla’s site showed superchargers located throughout CA, there were not that many in the rest of the country, especially in the Midwest where I live. Although, they showed “planned” chargers (gray dots on the map) which would allow a cross country trip, I had seen many ‘planned’ ideas in the industry come and go through the years without implementation. So I put the idea about buying one out of my mind. Until…

    Last year, I accompanied my wife on a business trip. Since we were in the market to replace our 2 hybrids, I used the time to go car shopping! While looking at various hybrids, I somehow remembered Tesla and fond that they had a Sales Center near the hotel. Looking further, I noticed that all of those gray dots I had seen before on the supercharger map were now RED dots! Tesla actually delivered on what they ‘planned’!!! I was impressed! So I made a trip to the SC to take a look at the cars, they had an X on the showroom floor and it was receiving lots of attention, but after the sales associate told me about the wait time for delivery, I lost interest in the MX and focused on the MS. I was sold on the test drive! But there were no inventory cars at the location in the colors we wanted. After returning home, I found that there was a SC about an hour away in Cincinnati. So I made a trip down the following day after work. I spent over an hour checking out the rolling chassis they had on the showroom and talking to Richard (owner advisor) and Austin (product specialist).

    What I didn’t realize was that I arrived only 5 minutes before the Sales Center was scheduled to close. As we talked and looked at various options, etc. Richard and Austin never mentioned anything about the store being closed nor did they make me feel rushed. I only recognized it when I left and they had to unlock the door to let me out! I then noticed the store hours posted next to the door and realized it was about 90 minutes past the time they closed! I apologized profusely and Richard and Austin smiled and said, “No problem, we enjoyed talking to you!”

    Since I had driven one but my wife hadn’t, I really wanted her experience driving one and they had an inventory MS in her first color choice. The only problem was getting her down to take a look at it since she had a crazy work schedule that week. Richard and Austin offered to bring the car to our home the following day when my wife would have some time to drive it and experience parking it in the garage, etc. Needless to say, we purchased that car.

    So… service before the sale and the delivery experience was OUTSTANDING!

    After fighting on who’s going to drive the MS, my wife and I quickly decided we wanted another Tesla, so we reserved a M3. However, we quickly learned that we couldn’t wait. Richard was outstanding in helping us with searching for CPOs that weren’t listed on Tesla’s website. So we ended up with another MS. My parents had planned on buying a new car and after experiencing our Teslas, they decided to change their plans and get an MS, so we helped them buy their MS. The delivery specialist patiently went over all the details with my parents (80 years old) upon delivery and spent all the time they needed until they were thoroughly familiar with the car before leaving. My dad used AutoPilot for most of the 1 hour drive home after delivery. And in December, I finally replaced my ICE SUV with an MX, so in the course of about 8 months, we purchased 4 Teslas. They are awesome, we love them!

    Don’t get me wrong, cars are based on mechanical systems and every mechanical system will either fail or need some sort of preventative maintenance over time. So what’s important to me is how the manufacturer, service organization, etc. respond in these instances. It’s not so much about a component failing as it is about how they take care of it. Any service can be an inconvenience, taking steps to minimize that inconvenience is important.

    I have found that service ‘after’ the sale has been equally OUTSTANDING! Honestly, we would have never purchased #2, 3, or 4 if this had not been the case. Taking a car in for service can be a huge disruption in my day. Arrangements, scheduling, drop off, pickup, etc. can be a big inconvenience. The Tesla service folks have gone out of their way to make the process as painless as possible. Since the SC is an hour away, they pick up and drop off the car at the times and locations of my choosing and leave me with a loaner. That has helped minimize the inconvenience. The service advisor I’ve dealt with most is Jon. He is AWESOME! He keeps me informed on the status of items while the vehicle is being serviced and takes the time to personally check the vehicle over before it’s delivered back to me. If the technicians aren’t able to duplicate an issue I’ve mentioned, he won’t stop until he’s able to replicate it and get it addressed. He may call and say, “The tech couldn’t duplicate the issue, but I’d like to make sure we get it addressed, would you mind if we keep your car overnight and allow me to test it in this condition/that condition, etc.” His diligence has eliminated the NTF (“No Trouble Found”) solution to problems I’ve seen written on countless service repair orders over the years when picking up vehicles from Dealer service centers after I’ve had them in for repair. What aggravated me so much with those times, is the service advisors wouldn’t even call and let me know that they didn’t fix the problem. It was my surprise when I picked up the vehicle! That also meant I would have to schedule ANOTHER appointment to address the issue and be inconvenienced all over again! I found the NTF syndrome was independent of manufacturer, dealership, etc. It just seemed to me that most viewed it as easier and more profitable to be paid to diagnose a problem whether it was fixed or not (diagnose and fix it if easy, if it’s difficult, just move on to the next). I have not experienced this with Tesla Service – Jon takes the time to make sure he thoroughly understands the issues and does what it takes to make sure it gets addressed. I’m very picky about my vehicles and have been amazed that on a couple occasions Jon has called after doing his ‘walk around’ of my vehicle before it gets returned to me and asked, “Have you noticed…?” and proceed to describe something that I hadn’t even noticed (if you know me personally, you’d know how picky I am about my cars, you’d know that would be a pretty rare thing for someone to notice something about my car that I hadn’t already noticed, as I tend to ‘study’ them when washing them, etc. :) ). Anyway, Jon’s question would be followed, by “Would you mind if we addressed that before we bring the vehicle back to you?” Now THAT’s Customer Service! I’ve owned a lot of vehicles over the years and I can safely say that no other service organization has met the level of service I’ve received from Tesla. I understand that things happen, but it’s how they’re handled afterwards that makes all the difference in the world. All of my experiences with Tesla Service is that they have been diligent and thorough throughout the process which resulted in truly minimizing the inconvenience and disruption in my schedule.

    So … Service after the sale is OUTSTANDING!!!

    I’ve purchased accessories from the Parts Department and have received excellent customer service each time. Actually, all of my interactions with everyone in the Tesla organization have been positive.

    And, you already know, driving one is FUN. So my overall ownership experience is … OUTSTANDING!
     
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  5. RichardD

    RichardD Supporting Member

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    Who was the winner for this?
     
  6. rekoh

    rekoh Member

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    Minnesota
    I will reply.. regardless if this is over or not (although a cubby would be cool!). My story is simple.. I was one of the first owners in Minnesota.. There was no service center, Tesla wasnt even allowed to sell in my state. My car is a low vin, so lots of little issues to be expected. The (now head of service center) contact would come to my house and fix the car i my garage because there was no where to take it back then. That was how the relationship started. We (many from the local SC team) are now connected on facebook, he and his team have been supportive of our local owners club events, and they are engaged with all of us. of course the service is great... it is hard to measure the level of service. I guess it is It is ludicrous. No other company has exceeded my expectations on a regular basis. They treat me like family, not like a customer. .. so to simplify it in a world full of one liners and sound bites... They know my name.
     
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  7. ToddS

    ToddS Member

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    I wish I had more than one to give away. These were all great stories.

    But Myblubu was the winner.
     
  8. Jimmy 1

    Jimmy 1 Member

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    Tallahassee, FL
    You can have my EVannex cubby, I bought the one from Ev Everything. 10X better product.
     
  9. rekoh

    rekoh Member

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    Thanks Jimmy! (PM sent)
     
  10. rekoh

    rekoh Member

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    Well deserved!
     
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  11. RichardD

    RichardD Supporting Member

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    Congrats!
     
  12. myblubu

    myblubu Member

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    Thanks ToddS!
     
  13. Jimmy 1

    Jimmy 1 Member

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    I will send it out today, let me know what you think.
     
  14. rekoh

    rekoh Member

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    Location:
    Minnesota
    Thank you !! Will totally do that -- You're the best!!!
     
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  15. CmdrThor

    CmdrThor Active Member

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    Just saw this thread and wanted to share my story even though the prize has been given out. This was emailed to my local store management and Jon McNeill.

    I received a reply from @JonMc that he would track down a plastic Model S for my son and that I would love my Model X. I received not one but three toy Model Ss in the mail which my son continues to love playing with to this day. We took delivery of our X a year and 17 days after hearing back from Jon McNeill and we do indeed love our X. Our delivery anniversary is about two weeks away and we'll have over 23k miles by then. I can't imagine any vehicle I would have rather driven for the past year, and there is no way to quantify the customer service experience we received from Deanna in the early days of our Tesla pre-ownership time.
     
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  16. myblubu

    myblubu Member

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    Thanks @ToddS !

    Received the cubby drawer. Thanks again!
     
  17. Jimmy 1

    Jimmy 1 Member

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    Did you get the car? How does it work?
     

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