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Horrible experience.
Can you elaborate at all? What happened that made it so bad?
You, me and the rest of us here on the forum are a different breed of customers, like the geeks in other circles. We are very much more involved in this than a lot of their customers. We don't have internal data, us vs the rest who are only interested in the end product, not any steps or progress. Have a friend who showed me her installation. All she was interested is the time it went on line.I thought about that today actually. But end of the day, there is no reason for Tesla not sharing that info with their customer. ...
I ordered it 10 months or so ago. They quoted it. Then surveyed it a second time. Increased the quote 30%. Moved the original location and has blamed PG&E for 8 months why they cannot install it. Plus I have had 4 different people assigned to the project.
You, me and the rest of us here on the forum are a different breed of customers, like the geeks in other circles. We are very much more involved in this than a lot of their customers. We don't have internal data, us vs the rest who are only interested in the end product, not any steps or progress. Have a friend who showed me her installation. All she was interested is the time it went on line.
Maybe Tesla should have two branches of service people one for us, one for them who are not interested in the process.
As to the permit copy, I am sure I asked Tesla to send me the wiring diagram and packet. Don't think they do that as a rule. That is when we have several rounds of discussions including the so called engineer why and why not phase. For example, the permit package included an inverter by the meter. My inverters are under each panel and they should have know as I supplied that info so why on the drawing.
When that was corrected, and finally the main breaker size agreed upon, they still sent the picture with the inverter by main meter. Good thing that didn't matter at inspection time.
That is something I was worried when signing up for Tesla. If lower price leads to inferior service (and potentially worst products when Tesla stopped using Panasonic panels and shifted to Qcells), it does not really fits Tesla brand. I guess many car owners like me who are just blindsighted by our car experience. My local installers keep trashing Tesla for their service but I decided to roll the dice. So far my experience is VERY SIMILAR to yours.
Yep, they are geeky enough but am sure they don't query their customers if they are geeky as well but I imagine if you made some geeky questions to them, they should have caught on and provide drawings.To Tesla's credit, after requesting it, they sent me the permit application packet. Interestingly, the PV layout IS part of it (surprise =) ) The advisor initially told me layout is not part of it. The "detailed" plan actually answered a lot of my questions. I wish they shared initially as part of normal workflow. I agree with charlesj we are not "normal" as consumer goes. but I would say Tesla customer in general is geeky enough to care (percentage wise).
Agree about probably most customers not getting too much into the details. So no need to provide until end of install and not tie up designer time.
Question about your 3-line electrical drawings. Aren’t they just connection diagrams not actual physical layout (which is determined when the install team comes out)? Ours showed what equipment was planned for the exterior wall and the remainder shown installed in our garage per our ask due to a southwest hot stucco exterior wall. No real horizontal or vertical placement ever indicated.
LOL. Tesla sells no matter what service.... Of course bad service didn't stop them from buying more than 1 haha.
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