So, I haven’t told this story yet, but when our MY was delivered a couple of months ago, via home delivery, we had this issue. I live in the hills north of Los Angeles and there is horrible cell reception at my house. They did a home delivery and just dropped the car without giving me a heads up - I looked outside and had a MY in my driveway 3 hours before my delivery time. Okay
I tried to connect the Tesla app to unlock car and it would not connect/sync. Called Tesla SC & emergency roadside service, they said the car could not connect to internet (no cell reception) so even they could not remotely unlock car- I’d have to get it towed to Tesla service. Had a normal tow truck driver & flatbed out- neither driver would try to Jimmy the window due to how the glass is in Model Y they said it was way too risky and could crack the glass. Also, neither would tow the car to SC because they could not gain access to car to put in neutral, and didn’t want to risk pulling the car due to various potential issues with doing that.
So, 2am in morning, and 8 hours after receiving my car, I essentially have a large paperweight sitting in my driveway. Tesla can’t do anything, nobody can/will tow it, and Tesla is telling me that even their mobile service techs DO NOT have a ‘master’ key to unlock cars. (Which I still refuse to believe) They tell me that something is wrong with cars wireless connector , and that they will pick it up in a week and I will need to get a new car altogether. This one is a lemon. CRAP!
I go to bed pretty mad at how things have unfolded- by the way my wife is 9 months pregnant at this time, this is our only car (we sold M3 and Kia in the days before this), so I’m feeling the heat. I
need this to work out haha.
We Wake up the next morning and the car is showing up on my mobile app. For whatever reason, throughout the night, the car connected to LTE . I ran downstairs, connected car to Wi-Fi, and have never had an issue since. I spoke with manager of my local SC who said it was just that initial connection, and there should be no issues going forward. Haven’t had an issue since then thankfully.
My wife’s water broke the next day, while we were driving in the MY. Seriously- she almost had our daughter in the passenger seat since we got stuck in rush hour traffic on a Friday in LA. So, I was beyond lucky we had a working car. Imagine ubering with wife to hospital while she’s in labor- yikes.
Moral of story; if you live somewhere with spotty cell reception, make sure the home delivery driver stays with you until everything is connected.
Also, for the last day or so I have been getting that “500” message when I try to look at MY on app- it doesn’t produce that message for my solar on app. So it’s something with just the cars, hopefully they fix it soon with an app update.
