Recently there was the paradoxically ironical (or ironically paradoxical!) situation of the Warranty Issues thread side-by-side with the 98% Customer Satisfaction thread.
From the very vexed posters with on-going reliability and warranty concerns must have arisen the 2% who are dissatisfied.........yes or no?!
Once this out-of-warranty occurs with a vengeance in the very near future, it is conceivable that the customer satisfaction index may plummet - especially when owners (who may have had on-going and unresolved issues) start getting hit with big bills - aggravated, maybe, by being tied to Tesla and not being able to contract out repairs to others.
Tesla should clarify this matter as it has not been previously relevant in the auto industry - and Elon says he wants a paradigm shift. Maybe Tesla should warrant indefinitely (within reason) any failures that are persistent; have previously occurred with that car; are due to quality/manufacturing issues; or are design faults. Excluded can be fair wear and tear; abuse; physical damage; high mileage etc.
I even feel pretty aggrieved when our 10 yr old Jeep has failures that are 'inexcusable' and we pick up a big bill - eg:- crown wheel teeth and starter; hoses; gas struts; steering damper and such like.
From the very vexed posters with on-going reliability and warranty concerns must have arisen the 2% who are dissatisfied.........yes or no?!
Once this out-of-warranty occurs with a vengeance in the very near future, it is conceivable that the customer satisfaction index may plummet - especially when owners (who may have had on-going and unresolved issues) start getting hit with big bills - aggravated, maybe, by being tied to Tesla and not being able to contract out repairs to others.
Tesla should clarify this matter as it has not been previously relevant in the auto industry - and Elon says he wants a paradigm shift. Maybe Tesla should warrant indefinitely (within reason) any failures that are persistent; have previously occurred with that car; are due to quality/manufacturing issues; or are design faults. Excluded can be fair wear and tear; abuse; physical damage; high mileage etc.
I even feel pretty aggrieved when our 10 yr old Jeep has failures that are 'inexcusable' and we pick up a big bill - eg:- crown wheel teeth and starter; hoses; gas struts; steering damper and such like.