Maybe it doesn't change the original rec, but it does change what you should do! The only things to do have already been mentioned and are trivial, but I personally would have the brake fluid changed (but NOT by Tesla; I never have had done by the dealer except for my BMW M cars when it was included with purchase price...)
Customer Service [bad service center experience]
- Thread starter Niki Blue
- Start date
I dont have anything nice to say on how the support is getting worse and worse. When i had my 2014 Model S it was great, not anymore...
Isn't the new recommendation to not do prev. maintenance @ the SC? Perhaps TSLA put that in when SC got swamped with "treatment" volume?
Mobster
Member
Exactly. My first Tesla 2013 MS....incredible great service experience.
Fast forward to 2nd MS p100d....worst experience of any car owned. Last Thursday in for service: 1. "Use the app" --- not allowed to talk to anyone about my $150,000 car. EXCEPT ....when THEY want something from ME (THEY want ME to fill in a next day cancellation for them with my appointment in the future)...they call me and expect to talk to a human! I hate the app. When at the service center I am told to use the app to access the invoice. It does not work. The ONE GUY they have out front running around like a chicken says he will print one up. Meanwhile, I cut my hand on a jagged edge counter side that stuck out. Bleeding on the ground while I wait. 2. The service center is a mess. Not kept up at all. Maybe they really expect the "stay in your car with your mouth shut" policy will actually work. One guy out front working very hard to try and corral all the check-ins and check-outs. Not succeeding.
I really get a pit in my stomach when facing the possibility of using Tesla service. Worse than anticipating the dentist. HE answers the phone even on weekends. I have resorted to asking HIM Tesla service questions.
Exactly. My first Tesla 2013 MS....incredible great service experience.
Fast forward to 2nd MS p100d....worst experience of any car owned. Last Thursday in for service: 1. "Use the app" --- not allowed to talk to anyone about my $150,000 car. EXCEPT ....when THEY want something from ME (THEY want ME to fill in a next day cancellation for them with my appointment in the future)...they call me and expect to talk to a human! I hate the app. When at the service center I am told to use the app to access the invoice. It does not work. The ONE GUY they have out front running around like a chicken says he will print one up. Meanwhile, I cut my hand on a jagged edge counter side that stuck out. Bleeding on the ground while I wait. 2. The service center is a mess. Not kept up at all. Maybe they really expect the "stay in your car with your mouth shut" policy will actually work. One guy out front working very hard to try and corral all the check-ins and check-outs. Not succeeding.
I really get a pit in my stomach when facing the possibility of using Tesla service. Worse than anticipating the dentist. HE answers the phone even on weekends. I have resorted to asking HIM Tesla service questions.
having to answer the phone even on weekends was one of the reasons I stopped seeing patients. Wish we had apps back then
I’m still waiting on my Tesla to be delivered. I can’t even get the service rep to call me back, as she promised a loaner tesla for the evening prior to mine arriving. It’s a thing they do at the Tysons Corner store in Virginia, not sure if the other stores do it as well. Anyways after reading many many comments on this website I don’t even want my Tesla anymore. I’m seriously considering canceling my order and just losing the $100. This is so disappointing.
dmurphy
Woof.
So nothing at all’s gone wrong and you’re already disappointed? I’d hate to see you miss out on an amazing car because of perception of others, but do what’s best for your own well being. Best of luck.
My purchase experience was horrible. Awful. Really bad.
But the car has been so good that I don't care. The purchasing experience was a bad dream that lasted for a few weeks. The car has been a dream come true for coming up on two years (and counting).
I love the car so much that I won't even care about getting bad customer service should the thing actually end up needing it some day.
Sure, it would be nice to have good customer service, but I've enjoyed the product so much that I just don't care about the CS side of it.
But, your priorities are your priorities. If the short period of time that is the purchasing experience is just going to ruin the years of ownership experience, you should definitely cancel.
This is something that Tesla really needs to fix - especially since they keep trying to target the lux/mid-lux market segments.
They need to work to change the all too common “I love my Tesla, but...” to “I love my Tesla.”
They need to work to change the all too common “I love my Tesla, but...” to “I love my Tesla.”
