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Customer Service for Purchase Is Lacking

Discussion in 'Model S: Ordering, Production, Delivery' started by dlg4521, Aug 16, 2018.

  1. dlg4521

    dlg4521 New Member

    Joined:
    Aug 16, 2018
    Messages:
    4
    Location:
    Raleigh
    I ordered a new Model S 100 in June and 2 weeks later the exact same car is now $2500 cheaper. I wrote Tesla immediately to not get an answer for a few weeks and finally was told...sorry, that is how it works. I asked to speak to a sales manager and NO ONE would call me back after 5 emails, 3 text messages and phone calls. Have you ever heard of the car price dropping and the dealer/manufacturer did not honor the lower price? That is ridiculous! What is worse, I cannot get a good explanation or even get someone above a sales associate to explain why this is. This is my second Tesla and I am pretty disappointed in how they treat their customers.

    Anyone else have this experience and have a better outcome than I am having?
     
    • Like x 1
  2. fasteddie7

    fasteddie7 Member

    Joined:
    Aug 12, 2016
    Messages:
    676
    Location:
    uniontown PA
    New member, second Tesla, eh? Interesting experience. Not here. Most model 3 peeps were adjusted cost wise after there was a price change. I only know one person who ordered an s durong a proce change, and the price was indeed changed for them. My experience with Tesla customer service is that it's been exemplary and above and beyond.
     
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  3. jruiz510

    jruiz510 Member

    Joined:
    Jun 22, 2018
    Messages:
    70
    Location:
    Fremont
    We all got screwed :(
     
  4. fmm

    fmm Member

    Joined:
    May 19, 2015
    Messages:
    22
    Location:
    Philadelphia, PA

    had the price gone up you'd have certainly agreed to pay more then, right?

    you ordered the car, agreed to pay the price, and you'll get what you agreed to pay for. It seems ridiculous and quite entitled to me that you'd expect them to lower the price.
     
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  5. dlg4521

    dlg4521 New Member

    Joined:
    Aug 16, 2018
    Messages:
    4
    Location:
    Raleigh
    Where is this Tesla dealership?
     
  6. dlg4521

    dlg4521 New Member

    Joined:
    Aug 16, 2018
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    Location:
    Raleigh
    Where is this Tesla dealership that was so generous?
     
  7. dlg4521

    dlg4521 New Member

    Joined:
    Aug 16, 2018
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    Location:
    Raleigh
     
  8. BlueBlazer

    BlueBlazer Member

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    Jul 20, 2018
    Messages:
    7
    Location:
    Texas
    Maybe that was a rare situation. I also ordered before the Model S price drop and my vehicle is in production. I asked about getting the lower price and was told no as well. I just chalked it up to, "I agreed to a higher price when I order", so i'm not that upset but I can under the frustration of others wanting the lower price. $2500 less can buy you some PPF.
     
    • Like x 1
  9. Inside

    Inside Member

    Joined:
    May 10, 2017
    Messages:
    23
    Location:
    United States
    That happened to me. I ordered a Tesla and paid the deposit, the contract stated the price. About a month before delivery they told me (and many others) that they've raised the price retroactively. They refused to honor the original price. They gave me a choice of paying the new higher price or refunding my money and canceling my order.
     
  10. kenperkins

    kenperkins New Member

    Joined:
    Aug 23, 2018
    Messages:
    2
    Location:
    Woodinville
    For what it's worth, we also ordered before the PUP was included and we were also told no on getting the updated pricing. At the end of the day, we agreed to buy it at the original price and we can't really argue it.

    That said, I do have a bunch of other commentary about the order/delivery/financing process and the inability to get clear communication from Tesla. Considering the money involved I'm stunned Tesla makes the experience of actually buying a Tesla so shitty.

    Getting a response from our team members has been like pulling teeth, and we've had contradictory responses on a number of fronts such that the only conclusion we can draw is that they have no idea what's going on. Maybe they're overworked, or understaffed, have bad processes, (or all of the above), but that's not our fault. We're just trying to buy this awesome new vehicle and it's disappointing to have it go so poorly leading up to delivery.

    Caveat: first post so consider bias appropriately :)
     
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