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Cybertruck order under different account. Need to merge.

Discussion in 'Cybertruck' started by bethterry, Nov 6, 2020.

  1. bethterry

    bethterry Member

    Joined:
    Jun 4, 2020
    Messages:
    59
    Location:
    Panama City, Florida
    I have a model y. During the process of ordering and waiting to receive, I had to merge 2 accounts under different email addresses. I was able to email a tesla account email address that worked. Fast foward to last week, I placed a cybertruck order. Despite being logged in under the current account, the cybertruck order ended up under the old account. I have tried to email the account support email address, but it was returned to me as inactive address. I can't find tesla chat online anymore. Does anyone know of a way to contact tesla so that I can merge the accounts (again)? Or is there a way I can do this myself?
    thank you!
     
  2. HankLloydRight

    HankLloydRight No Roads

    Joined:
    Jan 18, 2014
    Messages:
    12,795
    Location:
    Connecticut
    Cancel and re-order?
     
  3. bethterry

    bethterry Member

    Joined:
    Jun 4, 2020
    Messages:
    59
    Location:
    Panama City, Florida
    I tried that and ended up with two orders under the wrong email!
    I also don't want to take the hit with increased fsd price.
     
  4. K2500Z71

    K2500Z71 Member

    Joined:
    Jul 17, 2019
    Messages:
    183
    Location:
    Upstate NY
    I have the same situation. I did get in touch with someone at Tesla a while back and they weren’t able to fix it. They just advised me to move the Cybertruck to my other account after I take delivery. If you figure out how to fix it before delivery, please share here.
     
  5. K2500Z71

    K2500Z71 Member

    Joined:
    Jul 17, 2019
    Messages:
    183
    Location:
    Upstate NY
    Success! I’ve been able to have it fixed. I found a statement on the support pages about “merging” accounts. It says you just have to send a message from ONE of your existing accounts explaining which accounts you want merged. The only problem is that the don’t tell you what email address to send the request to, so I did this...

    Go to the Tesla page, select any product, then wait for the chat window link to pop up. Once it does, explain to the person that you want to merge your accounts and they’ll take care of it. It takes a day or two once you make the request.
     

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