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Dallas Service Center

Discussion in 'Texas' started by sublimaze1, Dec 16, 2012.

  1. sublimaze1

    sublimaze1 8Dec2012 / Leeroy Jenkins

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    If all goes well, the Dallas Service Center will be opening toward the end of December, 2012. It will be located at 13725 Welch Road in Farmers Branch - just off the Tollway by the Galleria.
     
  2. jerry33

    jerry33 S85 - VIN:P05130 - 3/2/13

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    Cool. Not particularly far from me. (Though I think I will still opt for the unlimited Ranger service, just for the convenience)
     
  3. pete8314

    pete8314 Vendor

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    20 miles from home, and 10 from the office (ironically, about 0.5ml from our old office)...so not too bad. I'm undecided on the unlimited service, only on the ground of cost, but I'll probably go for it, I've got the same sort of thing with my current car (not ranger, obviously, but unlimited maintenance and towing if needed), so don't really want to downgrade.
     
  4. mark

    mark Member

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    Sweet - I live just off Welch about 1 mile South of LBJ. Couldn't ask for more a more convienient spot! No Ranger service for me.
     
  5. stephenpace

    stephenpace VIN S00219

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    Keep in mind, the plan is to locate service centers near where people own cars. I was told that over time the locations could shift as ownership shifts.
     
  6. texla7544

    texla7544 Member

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    FYI - I drove by the service center location on Welch this morning to check it out. The lobby has Tesla art on the walls and they were unpacking equipment in the service bays so its definitely in the works. Good location - not too far north for people closer in, not too far south for Plano/suburbs.
     
  7. mark

    mark Member

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  8. snapster

    snapster Member

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    wow awesome! I had previously been frowning at the curious placement (east of 75) that the tesla site had - this is so much better. Agree with texla7544; plano perspective here. Any updates on when it will be open?
     
  9. sublimaze1

    sublimaze1 8Dec2012 / Leeroy Jenkins

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    Drove through the Dallas Service Center parking lot today. Store has sign up, stickers on the doors (hours, etc.) and there were some lights on inside. It was pouring down rain, so I did not attempt to gain entry. Won't be long now.
     
  10. sublimaze1

    sublimaze1 8Dec2012 / Leeroy Jenkins

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    #10 sublimaze1, Jan 11, 2013
    Last edited: Jan 11, 2013
    ImageUploadedByTapatalk1357937372.792762.jpg
    ImageUploadedByTapatalk1357937395.097467.jpg

    Met with Jack Batson and Rick today. They are opening the service center. They have contracted a detail person to recommend for mobile detailing, which will be nice. Two lifts and an alignment machine are in. One high powered wall charger (not configured) and two or three 40AMP chargers for "while you wait" electrons. The HPWC will be next to the door, so if you are (like me) in a pinch running from downtown back up the tollway and need electrons, 15 minutes and some coffee is all you need.

    Lots of Roadster tools lying around. He and Rick took a look at BadA** and saw some of the 4.1 fun I have been having (album art dropping off, window wipers auto-running when the door handles actuate.

    Of note, once the Dallas, Houston and Austin centers are open (which is scheduled to be simultaneously), Ranger service will be eliminated in Texas. Yes, you heard correctly. Eliminated. So they have a featherlite to tow you (flatbed-like) from a stranded location back to your locale, should you need it. The trailer is sweet! If you are a trailer freak like me, you understand what I am saying.

    They have 4000 sq feet and he (Jack) says that it is the nicest one he has been to.
     
  11. dsm363

    dsm363 Roadster + Sig Model S

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    Ranger service isn't even an option? Hadn't heard that before.
     
  12. jerry33

    jerry33 S85 - VIN:P05130 - 3/2/13

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    If true, that is really bad. One of the reasons for purchasing a Tesla is Ranger service at home.
     
  13. dsm363

    dsm363 Roadster + Sig Model S

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    I just had a Ranger at my house in late December and heard nothing about this.
     
  14. SteveH

    SteveH Member

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    So I was planning on buying the 4-Year "Anywhere plan" with free Ranger service. Does this mean that would be a waste of money in Texas?
     
  15. dsm363

    dsm363 Roadster + Sig Model S

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    I would wait until we confirm this with Tesla again. This would be a big changed in their service pattern to do without mentioning anything to their customers.
     
  16. sublimaze1

    sublimaze1 8Dec2012 / Leeroy Jenkins

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    - and, as such, not out of character.

    Again, the service manager mentioned this. I said "unless I purchase the ranger add on to my service contract, right" - he said, "no - that's why we got the featherlite trailer. we will come get you"

    So perhaps there will be a program which comes to your car, but that program is completed by trailering your car back to Austin, Dallas or Houston center. I felt it was somewhat odd that this was even a discussion. I am sure this will be cleared up in the weeks to come.
     
  17. dsm363

    dsm363 Roadster + Sig Model S

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    Hmm. I emailed the guy in Houston too. Maybe that was for disabled cars and bigger jobs or if you didn't but the unlimited service plan. Could have something to do with the crazy dealership laws here too. Never know.
     
  18. brianman

    brianman Burrito Founder

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    This reminds me of the "not a charter city" experience when I first read about the Roadster. IIRC, that was a $6k premium for all non-charter city buyers. The "four-year Anywhere Plan" at $2,400 is comparatively a bargain for essentially the same service.
     
  19. SteveH

    SteveH Member

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    I'm definitely going to wait until we get the Ranger approach for Texas confirmed by another source, but my first instinct is that this changes everything for me. I had been planning to get the Ranger service, but towing is included along with Roadside assistance from my insurer. Suddenly the $500 extra for the Anywhere plan doesn't sound nearly as appealing.

    One of the things that I was looking forward to was the personal touch in delivery and service. Not that the delivery side is Tesla's fault, but now it looks like Texas might miss out on both.
     
  20. jerry33

    jerry33 S85 - VIN:P05130 - 3/2/13

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    I emailed Tesla about this but got a vacation message, so no answer. This is quite upsetting news if true.
     

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