Upon intake of my car in March, it was noted that the cars steering wheel was barely off and that the car, as a result, it was turning slightly to the RIGHT when traveling at the 0 power point (i.e when 0 power is being given or taken from the car while moving). I brought it in immediately once I noticed the steering wheel was slightly off center. This was a slight pull to the right from the steering wheel being about 3-5 degrees off center, and was not causing sway to the LEFT on acceleration and regen, as is the case after this series of unfortunate events (details to follow).
After this visit in March, where I paid for a re-alignment, my car was given back to me with a large scratch and dent on both the driver side rear (by the charging port) and on the bumper. I could not believe that the team at Tesla handed me my keys back with this clear amount of body damage. As a result of this damage, the parking assist did not work, which had to be repaired by the team along with other damages. It is not clear to me how hard my car was struck and by what, and what other damages this could have caused.
After picking up my car with the damages, it was clear that the steering wheel was still off center. I asked for them to please do the original alignment and fix the damages caused by the service center. Casey then called and offered (as a complimentary service for hitting my car) to replace the front sway bars, as well as the rear integral links and spring and damper assembly. Great! I thought this was Tesla’s way of saying sorry… However after hearing the ervice managers explanation over the phone yesterday and in his email, these new parts, installed compliments of Tesla, are causing my other parts to wear quicker? In fact, they apparently weren’t installed correctly.
I went to pick up my vehicle and found that the steering wheel was centered, however the car had an extreme sway and pull on the road upon acceleration and regen. This was the first sign of any pull or sway from accelerating and regen, as the car would drive straight when traveling right between the acceleration/regen point (i.e when 0 power is being given or taken from the car while moving). I immediately called the service center and pulled over on the road. I explained that I got into my car and that it was pulling quite hard to the left when I accelerate (left) and on regen (to the right). I explained that this was quite scary as It swerved me over in my lane quite a bit, nearly grazing the car next to me.
I brought the car right back and was told that the sway bar that was installed failed due to being installed backwards. It isn’t clear to me how much wear that can put on other parts that work in harmony, however, it must be a good amount. The service team then took the car and put in a new sway bar the correct way. It appears that from this repair the car was mostly better, however I explained to Casey that I was extremely unhappy with my service and that I felt as though they had caused other issues with their negligence.
Shortly after this visit my car began making a clicking noise that sounded like it was coming from the rear. I took the car into Tesla and asked they diagnose. They said all I needed to do was have the axles lubed and torqued down. They also recommended that I have my front break pads and rotors replaced. I decided to do this all under once ticket and had the service center do break pads, rotors, and their recommended axle work. I went to pick up my car and noticed that the axles were still clicking. Please note that this is 5 times I have been to the service center where the claim was made that my car was ready, when in fact it either wasn’t or was damaged. Prior to my arrival I asked that they please test drive the car to ensure the clicking sound was gone. I was assured it was gone and proceeded to pick up my car which had an even louder click than when I dropped it off. The team took my car and assured me they would ‘knock out’ the sounds.
I came back once they said the car was ready and hopped in. I was relived that, although I went though car repair hell with service center, they worked to make it right and make sure all of my concerns were addressed. I was wrong. I pulled off in my car and felt a pull to the left that was many times worse than that caused by the negligent sway bar installation and failure. I released the pedal and felt a pull to the right. My eyes opened wide and I pulled over to call the service team.
I realized that my concerns was not being taken seriously by the rep that was helping me. I prepared a long-form timeline that I sent to the service manager explaining that I was extremely unsatisfied with the results of my car. I explained in detail what had happened in each visit and what the resulting drive experience was like. It is clear that test drives were not taken with my vehicle to ensure safety after repair. If this was the case, then a tech would have immediately noticed the backward sway bar and failure, they would have noticed the click was still apparent from the axles, and they would see the result of their work being a sway on acceleration/regen as they knew what the state of the vehicle was when I brought it in and did my original test drive with the lead tech.
It is clear that during my cars time with this service center it has been not only damaged externally but internally over and over again. From carelessness with the body of the car, to mistakes with installation, I am owed a clear explanation as to what will be done to fix this.
After this visit in March, where I paid for a re-alignment, my car was given back to me with a large scratch and dent on both the driver side rear (by the charging port) and on the bumper. I could not believe that the team at Tesla handed me my keys back with this clear amount of body damage. As a result of this damage, the parking assist did not work, which had to be repaired by the team along with other damages. It is not clear to me how hard my car was struck and by what, and what other damages this could have caused.
After picking up my car with the damages, it was clear that the steering wheel was still off center. I asked for them to please do the original alignment and fix the damages caused by the service center. Casey then called and offered (as a complimentary service for hitting my car) to replace the front sway bars, as well as the rear integral links and spring and damper assembly. Great! I thought this was Tesla’s way of saying sorry… However after hearing the ervice managers explanation over the phone yesterday and in his email, these new parts, installed compliments of Tesla, are causing my other parts to wear quicker? In fact, they apparently weren’t installed correctly.
I went to pick up my vehicle and found that the steering wheel was centered, however the car had an extreme sway and pull on the road upon acceleration and regen. This was the first sign of any pull or sway from accelerating and regen, as the car would drive straight when traveling right between the acceleration/regen point (i.e when 0 power is being given or taken from the car while moving). I immediately called the service center and pulled over on the road. I explained that I got into my car and that it was pulling quite hard to the left when I accelerate (left) and on regen (to the right). I explained that this was quite scary as It swerved me over in my lane quite a bit, nearly grazing the car next to me.
I brought the car right back and was told that the sway bar that was installed failed due to being installed backwards. It isn’t clear to me how much wear that can put on other parts that work in harmony, however, it must be a good amount. The service team then took the car and put in a new sway bar the correct way. It appears that from this repair the car was mostly better, however I explained to Casey that I was extremely unhappy with my service and that I felt as though they had caused other issues with their negligence.
Shortly after this visit my car began making a clicking noise that sounded like it was coming from the rear. I took the car into Tesla and asked they diagnose. They said all I needed to do was have the axles lubed and torqued down. They also recommended that I have my front break pads and rotors replaced. I decided to do this all under once ticket and had the service center do break pads, rotors, and their recommended axle work. I went to pick up my car and noticed that the axles were still clicking. Please note that this is 5 times I have been to the service center where the claim was made that my car was ready, when in fact it either wasn’t or was damaged. Prior to my arrival I asked that they please test drive the car to ensure the clicking sound was gone. I was assured it was gone and proceeded to pick up my car which had an even louder click than when I dropped it off. The team took my car and assured me they would ‘knock out’ the sounds.
I came back once they said the car was ready and hopped in. I was relived that, although I went though car repair hell with service center, they worked to make it right and make sure all of my concerns were addressed. I was wrong. I pulled off in my car and felt a pull to the left that was many times worse than that caused by the negligent sway bar installation and failure. I released the pedal and felt a pull to the right. My eyes opened wide and I pulled over to call the service team.
I realized that my concerns was not being taken seriously by the rep that was helping me. I prepared a long-form timeline that I sent to the service manager explaining that I was extremely unsatisfied with the results of my car. I explained in detail what had happened in each visit and what the resulting drive experience was like. It is clear that test drives were not taken with my vehicle to ensure safety after repair. If this was the case, then a tech would have immediately noticed the backward sway bar and failure, they would have noticed the click was still apparent from the axles, and they would see the result of their work being a sway on acceleration/regen as they knew what the state of the vehicle was when I brought it in and did my original test drive with the lead tech.
It is clear that during my cars time with this service center it has been not only damaged externally but internally over and over again. From carelessness with the body of the car, to mistakes with installation, I am owed a clear explanation as to what will be done to fix this.
