My car was at a So. Cal Tesla service center, and they offered to internally remove some deep scratches on the bumper to address delivery issues. I picked up my vehicle and noticed some strange notes left on my invoice. Something about paint concerns falls within quality standards - no repairs are recommended. To my surprise, they used touch-up paint to cover up areas where they melted down to the black plastic.
They first denied that they damaged my paint, but after seeing photos I took before submitting my service request, they went silent.
I’ve requested the service manager or GM to contact me, but nothing.
I’ve also escalated with Tesla customer support but noting.
What’s the next step that I should take to address this issue?
I'm not sure if I want to take my car to this same location when they are hiring inexperienced people to work on vehicles.
They first denied that they damaged my paint, but after seeing photos I took before submitting my service request, they went silent.
I’ve requested the service manager or GM to contact me, but nothing.
I’ve also escalated with Tesla customer support but noting.
What’s the next step that I should take to address this issue?
I'm not sure if I want to take my car to this same location when they are hiring inexperienced people to work on vehicles.
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