Dang. 3-weeks in and "air suspension needs service."

ILLCOMM · Oct 21, 2017

Was merging on the freeway and the "air suspension needs service" message came on my IC. Car is 3 weeks old.

Just called the service center and they told me the next available appointment is November 6th! I couldn't believe they'd recommend driving on some unknown problem for 2+ weeks. WTF.

I searched for this issue here and many threads describe it as intermittent, that it goes away when the car is put into drive. This is not the case for me, and all suspension heights are greyed out aside from "Normal" at all times.

I reset the IC and MCU using the buttons on the steering wheel. No effect.

Any other ideas?

boaterva · Oct 21, 2017

If the SC didn’t volunteer to do anything, perhaps call customer service and see if they can access logs/history and see if it’s definitely a hardware issue. If so, not much to do except wait for an appointment unless you have another SC to see if they have an opening?

Tesomega · Oct 21, 2017

ILLCOMM said:
air suspension needs servic

I also had the issue and found that the AutoPilot (Auto steer) features does not work and the ride quality absolutely terrible when this happens. The issue for me is temporary (more than 12 hrs car sitting in the Garage), I activate the car (unlock/lock etc) let it sit for a bit and when i come back say 15 mins after to unlock, the suspension starts working and the warning disappears (the warning is primarily for my rear wheels)

boaterva · Oct 21, 2017

As we were discussing in another thread, there may be issues with 17.42... @Tesomega are you on 17.42 or what firmware? Good to mention that or have it your signature... I had an issue with an alert (Steering Assist out) that cleared completely on shutting down the car for three minutes and restarting it (Power Off in settings). I was told by Customer Support a couple of weeks ago, this meant it was a false alarm. Waiting for Diags to call me back for more troubleshooting.

If you power off, and can't power it up, be sure to have an app (Tesla or Remote S, or something) set up and ready to go, as you may need to do a 'Remote Start' from an app to power it up. That's what I had to do, worked perfectly.

Jeez, this is getting like we're running a rocket test lab here, who does that.. Wait...

g__s · Oct 21, 2017

had the exact same situation. picked up my car at the end of Sept, this morning (340 miles later and after applying the 17.42 patch last night) I got the warning that my smart suspension needs servicing. dropped the car off today, they are going to take a look starting on Monday. MS75D... this is the second issue (A/C didn't work on day 1). kind of bummed.

boaterva · Oct 21, 2017

If it was fine for three weeks and now 17.42 broke it, seems sorta cause and effect to me..

NewTMSMan · Oct 21, 2017

My S had this issue, but was definitely mechanical. If the symptoms involve the compressor coming on for extended periods of time after the car has been at rest over night then it likely has a leak. I had both rear struts and the compressor replaced this week.

boaterva · Oct 21, 2017

NewTMSMan said:
My S had this issue, but was definitely mechanical. If the symptoms involve the compressor coming on for extended periods of time after the car has been at rest over night then it likely has a leak. I had both rear struts and the compressor replaced this week.

That’s definitely one thing. But the alarms that go away on reset are close to my issue. And still haven’t heard back from Support to verify it was a false positive.

I’m wondering now how many issues like this we are seeing from 17.42. I know it was needed for a couple of issues but there’s also a good reason we don’t do major rollouts on Friday/Saturday (of IT software)!

I’ll check back tomorrow if I don’t hear something. Hope a lot of people aren’t waiting for Roadside and couldn’t get cars restarted!

ky_soldier · Oct 22, 2017

g__s said:
had the exact same situation. picked up my car at the end of Sept, this morning (340 miles later and after applying the 17.42 patch last night) I got the warning that my smart suspension needs servicing. dropped the car off today, they are going to take a look starting on Monday. MS75D... this is the second issue (A/C didn't work on day 1). kind of bummed.

Lol. I too picked mine up end sep, 340 miles, model s 75 (not a D) and exact same firmware etc and happened this am then went away? Didn’t notice any difference in ride and hasn’t showed up again. I think .42 did it as well. Weird how they all happened exactly the same way.

1speed · Oct 22, 2017

g__s said:
had the exact same situation. picked up my car at the end of Sept, this morning (340 miles later and after applying the 17.42 patch last night) I got the warning that my smart suspension needs servicing. dropped the car off today, they are going to take a look starting on Monday. MS75D... this is the second issue (A/C didn't work on day 1). kind of bummed.

my A/C broke the first day too. now i'm getting the intermittent suspension issue as well. i plan to call the ranger on monday. i do use my suspension daily with my steep driveway. the "needs service" issue came on once and my car has woken up in jack mode a couple of times.

boaterva · Oct 22, 2017

If it’s 17.42 causing this, a new version is coming ASAP. They are aware of problems with it for Steering Assist and other things. I’d call in to verify that it is a software issue, to be sure.

Assume you have AP2.5 cars? Those appear to be the main focus...

Bebop · Oct 22, 2017

I’m 5 days in and I just got this error message today. Gonna contact Service tomorrow and see what happens.

welcomewagon · Oct 22, 2017

This is a firmware issue, exact same thing happened to me and lots of other people in this thread.

boaterva · Oct 23, 2017

I was told it was definitely a false positive and that new firmware was coming ASAP. You can call to check. But you might try turning the car off, waiting 3 or 4 minutes and turning it on again. If you can’t use the brake pedal to start it, be sure to have an app ready to hit remote start.

This may clear all alerts and errors. Did it for me and no problems since.

Bebop · Oct 23, 2017

boaterva said:
I was told it was definitely a false positive and that new firmware was coming ASAP. You can call to check. But you might try turning the car off, waiting 3 or 4 minutes and turning it on again. If you can’t use the brake pedal to start it, be sure to have an app ready to hit remote start.

This may clear all alerts and errors. Did it for me and no problems since.

Interesting. Yeah just now starting my car for the first time this morning before heading out, the error message was gone and I was able to switch heights no problem.

mrElbe · Oct 23, 2017

In my case it was a bad ground connection on the frame under the Frunk bucket.

Bebop · Oct 23, 2017

Yeah I went to a service center for a different issue and then it popped up again. Service guy told me there is a bug with the latest release that messes with the suspension and it’s a known problem within Tesla and there is a fix in the works and should be available for download soon. So nothing unsafe or that serious.

Tsiu · Oct 23, 2017

I just experienced the issue after the upgrade couple days ago. I called SC and they said others are experiencing this and they will roll-out a fix soon.

g__s · Oct 25, 2017

SC emailed and said the car had an update applied that resolved the issue. getting my car back Thursday to confirm...

boaterva · Oct 25, 2017

For those where it happened with 17.42 and you have AP2.5, 17.42.1 is the fix. No SC visit needed. Started rolling out Monday AM.

Dang. 3-weeks in and "air suspension needs service."

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