Dashboard crashes frequently

[t3sl4drvr]

Dashboard display on my 2017 Model S has started to crash frequently. Now it sometimes crashes multiple times an hour while driving. If autopilot is on, car gives a loud warning sound and asks (on the multimedia display) to take over immediately. At the same time, the dashboard goes black. After 10s or so, Tesla logo appears and it restarts. This is so distracting that it can be dangerous in certain situations.

Configuration: MCU1 + FSD HW3. 2021.24.28 (latest for my car).

Anyone else has the same problem?

 

[Tam]

Configuration: MCU1 + FSD HW3. 2021.24.28 (latest for my car)....

Not a good combination.

Hw3 needs MCU2 to work smoothly.

If you don't fix the combination, it only gets worse.

 

[t3sl4drvr]

Hw3 needs MCU2 to work smoothly.

This seems to be the case, unfortunately. None of this was known when I purchased FSD (that I have not received).

Even today, Tesla doesn't not officially recognize this to be the case.

If you don't fix the combination, it only gets worse.

It was working just fine in 2021 (what it comes to dashboard). I am not 100% certain if the software update (2021.24.28) Tesla pushed early this year is to blame, but it seems like the likely culprit (no other changes done).

In any case, it is up to Tesla not to break my car - or if they do, they should fix it. It would be unreasonable for a car owner to require purchasing a ~ $2000 upgrade to the already outdated MCU2 just to keep the car working. Especially if the only change is a software version.

 

[Tam]

...In any case, it is up to Tesla not to break my car - or if they do, they should fix it. It would be unreasonable for a car owner to require purchasing a ~ $2000 upgrade to the already outdated MCU2 just to keep the car working. Especially if the only change is a software version...

If you read what Tesla announced in 2020:

"Upgrade your Infotainment system to access new features, and for a more advanced and smoother user experience."

You could pick up the cue: "smoother". If you don't pay, it won't be smooth. If it's not smooth (keeping on crashing) and you want "smoother", then you have to pay!

I am with you 100% (in spirit but not in money to hire a lawyer).

You can insist on your principle and fight for your rights or just give up, surrender and let Tesla have additional money to fix what they broke on your system.

 

[t3sl4drvr]

You could pick up the cue: "smoother". If you don't pay, it won't be smooth. If it's not smooth (keeping on crashing) and you want "smoother", then you have to pay!

That is a well established business model called protection money

 

[Krash]

…Anyone else has the same problem?

Yes, am also having frequent ICU crashes on an eMMC updated MCU1, HW3 and 2021.24.28.

 

[WilliamG]

If you read what Tesla announced in 2020:

"Upgrade your Infotainment system to access new features, and for a more advanced and smoother user experience."

You could pick up the cue: "smoother". If you don't pay, it won't be smooth. If it's not smooth (keeping on crashing) and you want "smoother", then you have to pay!

I am with you 100% (in spirit but not in money to hire a lawyer).

You can insist on your principle and fight for your rights or just give up, surrender and let Tesla have additional money to fix what they broke on your system.

There’s quite a difference between “not smooth” and “crashing,“ mind.

 

[t3sl4drvr]

There’s quite a difference between “not smooth” and “crashing,“ mind.

Also, car should not retroactively be turned to "not smooth". MCU1 was fine when the car was purchased.

 

[Tam]

There’s quite a difference between “not smooth” and “crashing,“ mind.

Ok. Maybe Tesla didn't warn that the combination of MCU1 + FSD HW3 is a bad one.

But now it happens and the solutions are:

1.Leave it alone to get worse and worse
2.Insist Tesla to fix it with their own expense

Or

3.Just pay up!

 

[Tesomega]

I am planning on not updating my firmware anymore... as Tesla has shown that there hardware is not capable to handle those updates and still be smooth (as the day I bought it).

 

[Wallacechan]

Same , HW3+ MCU1 + 2021.24.28 cluster screen reset from time to time while driving, never happen before updating to 2021.24.28. hope 2022.10.8.1 can fix the issue, but haven't got my update alert yet

 

[Solar40]

Same combo here. Mcu1 hw3. All the crashing has been happening to me as well. Got a low coolant level light a few days ago so I made a service appt. I complained about my mcu at a prior appt so this is no surprise. Today I get this message along with the low coolant message. Anyone see this before? Does this likely mean mcu replacement is necessary? I all had my emmc upgraded and my mcu was just as bad if not worse. Service appt is on the 20th. Hope I’m good til then.