Dashcam Turns off once gear is engaged

khaled · Apr 28, 2021

I'm facing a strange issue with dashcam. Dashcam lights red on Park, once i go out of Park Dashcam turns off and i cannot save any footage. It goes back on when back in Park (Video illustration attached). I have tried 3 Flash Drives: 128GB Tesla Provided, old 64GB SanDisk, new 256GB SanDisk. I tried formatting on screen and on PC FAT32. I tried the Glovebox slot and both center console USB-C slots (2021). nothing works.

I cant physically go to Tesla Service as I'm in a Grey Market Country. Any Ideas will be welcome.

WarpedOne · Apr 28, 2021

>> I cant physically go to Tesla Service as I'm in a Grey Market Country. Any Ideas will be welcome.

You can still send an email to some service center for them to check the car logs.

Kokocabana · Apr 28, 2021

I thought maybe it was due to a saved setting issue when switching between Easy Entry and your actual driver profiles. For example, Easy Entry profile has dashcam on, but your actual driver profile has dashcam setting off. However, I just tested it on my 2021 sr+ and that wasn't an issue. I turned off dashcam while in drive, put the car in park for Easy Entry and then turned it back on. When I put it in gear again, dashcam stayed on.

Have you tried manually turning on dashcam once you are in drive? Hold down your finger on the dashcam icon until the light turns red.

khaled · Apr 29, 2021

Kokocabana said:
Have you tried manually turning on dashcam once you are in drive? Hold down your finger on the dashcam icon until the light turns red.

I have tried pressing and holding, nothing changes. I dont think its the easy entry though because when it works on park while in my profile too but then turns of if i go R/D or even N. I will go down and turn off easy entry and see if that helps

Huskyf · Apr 29, 2021

khaled said:
I'm facing a strange issue with dashcam. Dashcam lights red on Park, once i go out of Park Dashcam turns off and i cannot save any footage. It goes back on when back in Park (Video illustration attached). I have tried 3 Flash Drives: 128GB Tesla Provided, old 64GB SanDisk, new 256GB SanDisk. I tried formatting on screen and on PC FAT32. I tried the Glovebox slot and both center console USB-C slots (2021). nothing works.

I cant physically go to Tesla Service as I'm in a Grey Market Country. Any Ideas will be welcome.

I saw on you video that you indicate "Sentry Mode" Sentry mode ON is not the dashcam, When you stop "P" the car icon of Sentry Mode (picture of Sun) going Red and Dashcam stop

Kokocabana · Apr 29, 2021

The icon that his finger is pointing to in the video looks like he is pointing at sentry mode when he says dashcam, however that is not relevant.

The video quality is not great, but it does appear that dashcam (and sentry mode) is on when he is in park, turns off when he is in drive, then turns back on when he parks again at the end.

khaled · Apr 29, 2021

My apologies for the bad quality its my first time uploading a video to youtube. Let me explain. Sentry Mode is working fine a registring events happening while I'm away.
The dashcam on the other hand (camera icon) shows recording while Parked, and shuts off when any drive gear is selected, it goes back to recording when Park is selected again.

This is happening since i got the car new on 2021.4.12 and persisted through 2021.4.15

ParlorPink · May 2, 2021

hi, I have exactly the same problem. I got the car from 2021.4.15 update. Tesla support suggested me to schedule service. My service is scheduled on May 5.

ParlorPink · May 2, 2021

Similar issue reported early this year:

Dashcam only works in park/sentry mode

Just got the car and have been enjoying it so far. My only concern is that I can only get my camera to record anything while parked with sentry mode on.

forums.tesla.com

It is hard to understand how a bug can correlate driving and dashcam recording.

khaled · May 3, 2021

ParlorPink said:
hi, I have exactly the same problem. I got the car from 2021.4.15 update. Tesla support suggested me to schedule service. My service is scheduled on May 5.

Please report back on what happens with you at the service center. I have to ship the car out of the country crossing a country in the middle to tge closest service center so that would be very helpful information.

ParlorPink said:
Similar issue reported early this year:

Dashcam only works in park/sentry mode

Just got the car and have been enjoying it so far. My only concern is that I can only get my camera to record anything while parked with sentry mode on.

forums.tesla.com

It is hard to understand how a bug can correlate driving and dashcam recording.

From my software background i think this is whats happening:
The car uses the cameras for Sentry Mode when Parked. Once it leaves Park it should close Sentry mode and engage the cameras for Dashcam. I'm guessing the bug is that the Cameras are stuck in Sentry which is OFF while driving and Dashcam cant get access to the cameras.

Knightshade · May 3, 2021

khaled said:
From my software background i think this is whats happening:
The car uses the cameras for Sentry Mode when Parked. Once it leaves Park it should close Sentry mode and engage the cameras for Dashcam. I

That's not at all how the system works.

Dashcam is the only thing that ever records video. Sentry does not (indeed, sentry does not even need a video storage device attached to be turned on)

Sentry does a number of non-video related things. Plus-
Under specific circumstances Sentry may move the previous 10 minutes of dashcam video from the "recent" folder to the "sentry" folder- if that video exists (which it only does if Dashcam recorded it)- but that's the only thing sentry "does" regarding video at all.

khaled · May 3, 2021

Knightshade said:
That's not at all how the system works.

Dashcam is the only thing that ever records video. Sentry does not (indeed, sentry does not even need a video storage device attached to be turned on)

Sentry does a number of non-video related things. Plus-
Under specific circumstances Sentry may move the previous 10 minutes of dashcam video from the "recent" folder to the "sentry" folder- if that video exists (which it only does if Dashcam recorded it)- but that's the only thing sentry "does" regarding video at all.

I dont have access to the code so i don't know, I'm guessing because thats how I'd do it. But yeah Sentry could be a feature addon to Dashcam so it does not conflict. No idea really.

Tesla just pushed 2020.4.15 again to my car and asked me to check. I'll report back if the reflash worked within the hour.

khaled · May 3, 2021

khaled said:
I dont have access to the code so i don't know, I'm guessing because thats how I'd do it. But yeah Sentry could be a feature addon to Dashcam so it does not conflict. No idea really.

Tesla just pushed 2020.4.15 again to my car and asked me to check. I'll report back if the reflash worked within the hour.

Software push haven't solved it.

ParlorPink · May 3, 2021

khaled said:
Software push haven't solved it.

Sorry to hear that. It is frustrating.

ParlorPink · May 3, 2021

I suppose the service team is resetting my dashcam settings remotely. These two days my USB drive randomly needs re-formatting multiple times, and the recording while parking also stopped. After reboot, the problem is still not solved.

Uncle Paul · May 3, 2021

If it was my car I would first remove any USB drives to eliminate that as a possible cause of the issue.

ParlorPink · May 4, 2021

Update, my mobile service team re-scheduled my appointment, saying "we are escalating the problem", "need a few more days" to figure out what is wrong with the USB.

ParlorPink · May 7, 2021

khaled said:
I'm facing a strange issue with dashcam. Dashcam lights red on Park, once i go out of Park Dashcam turns off and i cannot save any footage. It goes back on when back in Park (Video illustration attached). I have tried 3 Flash Drives: 128GB Tesla Provided, old 64GB SanDisk, new 256GB SanDisk. I tried formatting on screen and on PC FAT32. I tried the Glovebox slot and both center console USB-C slots (2021). nothing works.

I cant physically go to Tesla Service as I'm in a Grey Market Country. Any Ideas will be welcome.

I found a solution on reddit, this might be help to you.

https://www.reddit.com/r/TeslaModel3/comments/l1t1g8

They said the problem is caused by vehicle not marked as delivered in tesla database

khaled · May 7, 2021

So Tesla Dubai had this to say:

"Dear Khalid,

Please share a video footage of your concern- we would share it with our regional technical team in Europe, in order check and advise if a remote solution is possible."

I sent them the video a few days ago and they confirmed diagnosis is being done.

ParlorPink said:
I found a solution on reddit, this might be help to you.
https://www.reddit.com/r/TeslaModel3/comments/l1t1g8
They said the problem is caused by vehicle not marked as delivered in tesla database

I sent the database issue to them. Awaiting reply. Will update here on what happens.

Seems probable as i had a 3rd party receive the car on my behalf in Dubai to ship it to me in Kuwait (covid restriction made it hard for me to collect the car myself). It could be that something went wrong in the delivery process.

khaled · May 8, 2021

I got this email back

"Hi Khalid,

You are right, the issue has been identified as the one stated in the below email.

We have written to teams to make the necessary internal correction. Please allow us till Tuesday 11th May 2021. We will update you accordingly."

I will update here Tuesday.

Dashcam Turns off once gear is engaged

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