I was rear-ended on the freeway back in early November and the defendant accepted full liability for the accident. An insurance adjuster from Geico came out to assess the damage and wrote a check for around $800 to have the bumper repaired and a section of the underbody cover replaced. Last week, Tesla came back with a quote just over $1300 to replace the parts. I reached out to the insurance adjuster for information on how they'd be handling Tesla's assessment, and was informed I'd need to have a service advisor submit a supplemental for the increased cost to explain why they won't repair it. This is where the fun begins. There was no service advisor attached to my appointment, and there is no way to speak with anyone at the service center as everything must be done through their useless app. Good job, Tesla. This morning I went in to drop off the car and brought up the issue of the supplemental required by Geico for the payout, and they told me that this location "doesn't deal with insurance because it gets messy" and that she can't legally share any documents with a 3rd party as they contain personal information. The manager was conveniently in a meeting and not available. I confirmed the quote from Geico was based on the assumption that the bumper would be repaired rather than replaced and they stated that they're not equipped to handle repairs and would be replacing the entire rear bumper instead. I notified Geico of their position, and the adjuster told me to take it to an in-network bodyshop to address the issue as they're not going to payout given their belief that it's repairable or wait until late February/Early March to schedule an appointment at a Tesla operated facility they know works with insurance. I've left a message with my insurance agent to see what options I have, but was curious what you all thought.