#rant
service still sucks so bad (So Cali)
1) dealer is 30 miles away. No one ever picks up a phone, now they've even removed the ph# from the invoice, called national # transferred 3 times no one of course picks up (before 5p)
2) they didn't even fix one of the complaints said they didn't find the problem - which is fine....BUT
3) its friday night, 6:30pm. I've been racking my brains out since 3:30 pm to see if I can get my car, since the final bill isn't ready and it's still stuck at estimate approved yet it says ready for pickup. Am I picking it up for free, or am I going to have to drive 30 miles one way to find out I can't get my car. I work 80 hours next week and need my car and no one is of course available and closed saturday and I have to be at work 7am on monday in a different direction 30 miles away.
service is so bad coming from a lexus or bmw or any car for that matter.....
i hope someone from tesla reads this
It's not the service centers fault i'm sure, elon runs the service side so lean - no loaners, just uber credits which feels unsafe riding with someone during covid for the past 2 yrs for 30 miles each way. (I love uber but now is not the time). This is a luxury car, loaners shouldn't be that hard - more tesla brand recognition.
And come on, lets improve service??? This from a CEO who is one of the richest people in the world. I love tesla but service just blows.