51k miles and center screen went black after a reset.
Tesla called and said the center screen was dead.
Cost 4300 for screen around 4900 after labor and taxes.
After some Tums I swallowed that, but the following issues were worse.
1. I requested that the broken screen to be returned to me. Tesla initially said it had to go back to the factory. After reviewing consumer protection laws with them they decided to give it to me. The back and forth delayed the return of my car by 2 days.
2. Due to this I asked if the installed screen was a new unit or rebuilt. It was rebuilt. I pointed out that this was likely illegal as they did not disclose this to me in the estimate.
3. Warranty is 1 year and I think 12k miles, ie 8 months of driving for me.
My guess is that the electrical shorts seen in early models are likely confined to a chip or circuit board that can be replaced for 100's of dollars and Tesla is reselling these screens without disclosing this for 1000's of dollars. If true this blows a rather large hole in Elon's statement that repair services would not be a profit center for Tesla. It also raises the question of the monopoly they have on repairs and the their ability to create business for themselves via their wireless connection to the car. I certainly don't think they are doing this as they are trying to build a company, but eventually they will be run by the same type of management that runs the cable companies. I fully support Tesla's right to sell cars without a dealership but the monopoly on repairs is a concern. The fact that they may be using it as a significant profit center amplifies this concern.
Any disgruntled Tesla employee's out there who want to let me know how to fix my old centerscreen?
Tesla called and said the center screen was dead.
Cost 4300 for screen around 4900 after labor and taxes.
After some Tums I swallowed that, but the following issues were worse.
1. I requested that the broken screen to be returned to me. Tesla initially said it had to go back to the factory. After reviewing consumer protection laws with them they decided to give it to me. The back and forth delayed the return of my car by 2 days.
2. Due to this I asked if the installed screen was a new unit or rebuilt. It was rebuilt. I pointed out that this was likely illegal as they did not disclose this to me in the estimate.
3. Warranty is 1 year and I think 12k miles, ie 8 months of driving for me.
My guess is that the electrical shorts seen in early models are likely confined to a chip or circuit board that can be replaced for 100's of dollars and Tesla is reselling these screens without disclosing this for 1000's of dollars. If true this blows a rather large hole in Elon's statement that repair services would not be a profit center for Tesla. It also raises the question of the monopoly they have on repairs and the their ability to create business for themselves via their wireless connection to the car. I certainly don't think they are doing this as they are trying to build a company, but eventually they will be run by the same type of management that runs the cable companies. I fully support Tesla's right to sell cars without a dealership but the monopoly on repairs is a concern. The fact that they may be using it as a significant profit center amplifies this concern.
Any disgruntled Tesla employee's out there who want to let me know how to fix my old centerscreen?