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Debit card removed from Tesla account

Horatio Alger

Member
Nov 20, 2020
55
44
Glasgow
So I received the attached email from what appears to be a genuine Tesla email addy, ([email protected]), sent to the email address I have registered with Tesla. I think it's legit, though the explanation of the payments issue isn't very well described. I logged in to my account and the card payment details have indeed been removed, so I'm *pretty* sure it's not a scam..

Any views? Anyone had similar?
 

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Neilman

Member
Mar 27, 2020
358
211
Southampton, UK
So I received the attached email from what appears to be a genuine Tesla email addy, ([email protected]), sent to the email address I have registered with Tesla. I think it's legit, though the explanation of the payments issue isn't very well described. I logged in to my account and the card payment details have indeed been removed, so I'm *pretty* sure it's not a scam..

Any views? Anyone had similar?

Yes, I got the same message (timed at 19:45) - since there's no link to follow it shouldn't be any kind of scam.
You have to find your own way to your Tesla account to resolve.
 
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Neilman

Member
Mar 27, 2020
358
211
Southampton, UK
Just visited my Tesla account and the card payment section was empty.
Put the same card details back in and it looks like the system is happy for now.

Whatever happened must have been since the 18th June since I made two successful supercharger visits driving from Preston to Southampton on Friday 18th.
(Keele southbound and Warwick southbound)
 

B road warrior

New Member
Oct 27, 2020
4
0
Carnforth, Lancs.
Just visited my Tesla account and the card payment section was empty.
Put the same card details back in and it looks like the system is happy for now.

Whatever happened must have been since the 18th June since I made two successful supercharger visits driving from Preston to Southampton on Friday 18th.
(Keele southbound and Warwick southbound)
Out of curiosity, what would happen in this situation if you had ignored the email because you thought it was a scam?

Would you be unable to Supercharge and if so, would the car display a message explaining why?
 

GeorgeSymonds

Active Member
Mar 16, 2018
1,459
1,072
UK
Out of curiosity, what would happen in this situation if you had ignored the email because you thought it was a scam?

Would you be unable to Supercharge and if so, would the car display a message explaining why?
I imagine it would be the same as an expired card, you'd be allowed to supercharge once but would start getting notifications and fairly quickly the car would refuse to charge.
 

Chippylad

Member
Jul 10, 2019
100
77
Watford, UK
I had a similar message. I had two cards registered on my account; one of them expired but both of them were "greyed out" and deemed unusable. I was, however, able to resolve the issue be easily adding the replacement for the expired card.
 

Horatio Alger

Member
Nov 20, 2020
55
44
Glasgow
Thanks all, I've added my card details and all seems well. I might try Supercharging to confirm. Didn't think it was a scam, and checking the account kind of confirmed. Hope Tesla aren't hiding a major security breach.
 

Durzel

Active Member
Jul 17, 2019
3,723
2,717
Bath, UK
I didn't think it was a scam, but at the same time when I logged in to my Tesla account my debit card was still on the account. It was only from going to the Tesla Owners UK Facebook group that I found out that there might be a delay before Tesla removed people's cards from their account. Sure enough, a while later, my card details did indeed vanish from my Tesla account.

The wording of the email does seem odd, almost suggestive of a compromise of their systems, but I guess it's not.
 

spon88

Member
May 2, 2019
586
330
Derby
I had a "similar" issue a couple of weeks ago. First time supercharing for a good while and it let me complete the session but then pinged loads of warnings to the app (and screen) saying my card was invalid. I checked and the card was fine, plus I also confirmed with the bank. I had to 'phone the missus and ask her to add an alternative card to cover me for the return journey. All a bit odd and the original card Tesla rejected continues to work elsewhere. I might try adding it back in to see what happens
 

Aggs18

Member
Mar 17, 2021
25
32
Derbyshire
I didn't think it was a scam, but at the same time when I logged in to my Tesla account my debit card was still on the account. It was only from going to the Tesla Owners UK Facebook group that I found out that there might be a delay before Tesla removed people's cards from their account. Sure enough, a while later, my card details did indeed vanish from my Tesla account.

The wording of the email does seem odd, almost suggestive of a compromise of their systems, but I guess it's not.
I’d better check mine again, I got the email and checked the account and my card details were still there.
 

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