March 14th was my Black Model3 delivery and as we walked into the delivery room we clearly see lines (paint swirls on a brand new cars) on the hood which seem to be due to someone not washing it the car before wiping it with cloth. Its everywhere on the hood and around the hood. In some spots very concentrated and excessive. When i questioned how this happend and how they are going to fix, they called in their lead detailer. The lead detailer answer was they already did their best buffing it and it cant be improved. The delivery person also mentioned that Tesla is not going to do many corrections for model3 in service center just as they have doing for Model S and Model X. The final statement from Tesla rep is "IT WILL BE SOLD AS IS" which i understood as "TAKE IT OR LEAVE IT" . Tesla rep also says black shows these swirls more visible which is fine but i dont expect this kind of damage on a new car and they (Tesla) didnt want to take any responsibility to address the situation. I even asked the Tesla rep if i should come back next day for them to fix it and the answer was "It will be sold as it".I declined to take delivery of Model3 due to the car condition and Tesla not offering to fix it. I spoke to my DS and exchanged emails with him about this situation who assured me a new car will be built and offered to change the color (extra $1000) for which i agreed and chose red. He promied to give me delivery in a week now its more than 10 days and there is no update but its escalated and will go to production asap. I haven't told my bank yet about this whole situation and they may require me to refund the loan if situation is not cleared in timely manner. I dont knwo how else to escalate this situation as i am now stuck without much visibility after paying the full amount already to Tesla more than a month ago. Anyone have any suggestions or who to escalate ?