Uncle Paul
Well-Known Member
The Tesla system of Manufacturer direct deliveries works pretty well most of the time, but there are always going to be cases like this where things get flakey right at delivery.
Legacy manufacturers have a buffer zone built is, as they do not deal direct, but have a huge force of independent dealerships that preform the last mile delivery. While more expensive, it isolates the manufacturer from the issues of dealing with all the customer details.
These dealership are the ones that negotiate the final sales price with the end customer. They pad the bill with additional dealership markup to provide them with a nice profit. They hire lots of friendly sales people and a few hard nosed profit centric sales managers. These are the people that you will interact with buying a car. They not only mark up the price of the car, but also the price of financing, options, aftermarket protection services, tire warranty etc. They usually plan on spending at least 3 hours with you, selecting a car and negottiating pricing. They will give you test rides, answer your questions, and typically try to guide you to the most profitable cars.
"What is it going to take to get you into a new car today?" "How much were you planning to pay?" "How do you like that one over there ?" are common conversations. They are trained to take control of the conversation and the sales process. They slap each other on the back when one of them scored big with a fat deal. They are paid on a % of the profit they can make on each "Mark"
The dealership pays them nothing to spend time with you, so they are encouraged to tie up up for most of the day, and "Wear you down" for the Sales Manager to do the final close. Not all that unusual for you to get a call the next day to hear that they mispriced your car, and that you will need to pay "only a few extra dollars per month" to keep the deal from being cancelled.
They will degrade your trade in by the touch method. An appraiser will walk around your car in front of you, and occasionally touch a scratch, dent of scuff. They will touch the tread on your tires and make a knowing smile or touch the curb rash on your rims. They know that each touch will help them to reduce the amount they can offer you for your trade.
These people are trained in the are of maximizing the profit on every sale or trade. They know what they are doing and smile a lot while raiding your wallet.
They are masters of making everyone feel like they got a great deal, and are amazing and hard bargainers, but usually the only one getting a great deal is the dealership.
Legacy manufacturers have a buffer zone built is, as they do not deal direct, but have a huge force of independent dealerships that preform the last mile delivery. While more expensive, it isolates the manufacturer from the issues of dealing with all the customer details.
These dealership are the ones that negotiate the final sales price with the end customer. They pad the bill with additional dealership markup to provide them with a nice profit. They hire lots of friendly sales people and a few hard nosed profit centric sales managers. These are the people that you will interact with buying a car. They not only mark up the price of the car, but also the price of financing, options, aftermarket protection services, tire warranty etc. They usually plan on spending at least 3 hours with you, selecting a car and negottiating pricing. They will give you test rides, answer your questions, and typically try to guide you to the most profitable cars.
"What is it going to take to get you into a new car today?" "How much were you planning to pay?" "How do you like that one over there ?" are common conversations. They are trained to take control of the conversation and the sales process. They slap each other on the back when one of them scored big with a fat deal. They are paid on a % of the profit they can make on each "Mark"
The dealership pays them nothing to spend time with you, so they are encouraged to tie up up for most of the day, and "Wear you down" for the Sales Manager to do the final close. Not all that unusual for you to get a call the next day to hear that they mispriced your car, and that you will need to pay "only a few extra dollars per month" to keep the deal from being cancelled.
They will degrade your trade in by the touch method. An appraiser will walk around your car in front of you, and occasionally touch a scratch, dent of scuff. They will touch the tread on your tires and make a knowing smile or touch the curb rash on your rims. They know that each touch will help them to reduce the amount they can offer you for your trade.
These people are trained in the are of maximizing the profit on every sale or trade. They know what they are doing and smile a lot while raiding your wallet.
They are masters of making everyone feel like they got a great deal, and are amazing and hard bargainers, but usually the only one getting a great deal is the dealership.
