I have had my Tesla X for three weeks. It was being charged when I received a notice that the charging had been interrupted. When I checked on it, the cord did not have the green lights on it. I have a 240 outlet. The breaker was fine so I tested the cord on a 110 outlet using the adapter. No green lights. After 15 minutes on hold, I was able to get through to a Tesla support person who confirmed that the cord was most likely defective. I asked them to have roadside service deliver me a new cord and they told me that was not covered. I was extremely disappointed to find out that a car at this price point does not offer valet service like Lexus and other dealers do when something is broken. I had to cancel my plans for the evening because my battery was low. I used the remaining miles to drive half an hour to a service center the next day to get a new cord. In total, I lost three hours of work time. I love my Tesla when it works, but this incident makes me wonder if I should have opted for an EV from an established luxury car company that has outstanding service. The service professionals on the phone and at the service center were knowledgable and professional, but Tesla's policies are subpar. It also makes me wonder if I should buy a second cord as an insurance policy. I hate to pay $500 on top of what I have already paid for the car and charger because the product is occasionally defective.